Customer Service Director, Member Of The Executive Board
Current
Oct 2022 - Present
AeroLeads people directory · profile
Michael Smith Email & Phone Number
Customer Service Director, member of the executive board
at
Fuchs-Movesa AG
1 work email found
@digitec.ch
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Director, member of the executive board
Location
Zurich, Zurich, Switzerland
Who is Michael Smith? Overview
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Quick answer
Michael Smith is listed as Customer Service Director, member of the executive board at Fuchs-Movesa AG, based in Zurich, Zurich, Switzerland. AeroLeads shows a work email signal at digitec.ch and a matched LinkedIn profile for Michael Smith.
Michael Smith previously worked as Head of Customer Service at Digitec Galaxus Ag and Manager E-Services at Digitec Galaxus Ag. Michael Smith holds International Executive Mba from Zhaw School Of Management And Law.
Company email context
Email format at Fuchs-Movesa AG
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{first}.{last}@digitec.ch
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Profile bio
About Michael Smith
Michael Smith is a Customer Service Director, member of the executive board at Fuchs-Movesa AG. He possess expertise in microsoft office, projektmanagement, kundendienst, call center, vertrieb and 14 more skills. He is proficient in Englisch and Deutsch.
Listed skills include Microsoft Office, Projektmanagement, Kundendienst, Call Center, and 15 others.
Current workplace
Michael Smith's current company
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7 roles
Michael Smith work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service
- Leading 4 departments with 25 functions spread over 400 employees
- Operative, strategic, and financial responsibility over the department
- Responsible for five international customer service locations
- Project manager for customer service solutions
- Company representation before justices of the peace
- Negotiations and implementation of software solutions
Feb 2013 - Aug 2022
Manager E-Services
- Responsible for 3 teams with 30 employees: E-mail support, customer care and back office
- Application of the before mentioned leadership tasks within 3 teams
Jan 2011 - Feb 2013
Team Leader E-Mail Services
- Personnel, professional and administrative leadership of 9 employees
- Ensuring the smooth running of daily business
- Ensuring the defined key performance indicators, productivities and SLAs are met
- Enforcing and monitoring compliance with the company guidelines
- Constant optimization of processes in the team
- Responsible for employee satisfaction
Mar 2010 - Jan 2011
Customer Care Professional
- Processing of cancelations and returns
- Solving customer escalation cases
- De-escalation of customer complaints
- Providing custom-tailored solutions to achieve customer satisfaction
- Budget authority for high-value goodwill decisions for customers
- Regularly working on Saturday to support retail stores
Aug 2008 - Mar 2010
Customer Service Representative
- Consultation on electronic products
- Creating and editing customer orders
- Providing information on delivery dates
- After-sales support
- Resolving customer complaints
Apr 2008 - Aug 2008
Game Master
- Solving 1st-level customer cases
- Working via live chat ticketing system
Apr 2005 - Dec 2007
2 education records
Michael Smith education
International Executive Mba
Specialist In Leadership And Management With Federal Diploma Of Professional Education And Training, Management & Leadership
Schweizerische Vereinigung Für Führungsausbildung (Svf)
FAQ
Frequently asked questions about Michael Smith
Quick answers generated from the profile data available on this page.
What company does Michael Smith work for?
Michael Smith works for Fuchs-Movesa AG.
What is Michael Smith's role at Fuchs-Movesa AG?
Michael Smith is listed as Customer Service Director, member of the executive board at Fuchs-Movesa AG.
What is Michael Smith's email address?
AeroLeads has found 1 work email signal at @digitec.ch for Michael Smith at Fuchs-Movesa AG.
Where is Michael Smith based?
Michael Smith is based in Zurich, Zurich, Switzerland while working with Fuchs-Movesa AG.
What companies has Michael Smith worked for?
Michael Smith has worked for Fuchs-Movesa Ag, Digitec Galaxus Ag, and Blizzard Entertainment.
How can I contact Michael Smith?
You can use AeroLeads to view verified contact signals for Michael Smith at Fuchs-Movesa AG, including work email, phone, and LinkedIn data when available.
What schools did Michael Smith attend?
Michael Smith holds International Executive Mba from Zhaw School Of Management And Law.
What skills is Michael Smith known for?
Michael Smith is listed with skills including Microsoft Office, Projektmanagement, Kundendienst, Call Center, Vertrieb, Unternehmensstrategie, Management, and Kundenzufriedenheit.
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