Michael Smith

Michael Smith Email and Phone Number

Customer Service Director, member of the executive board @ Fuchs-Movesa AG
Michael Smith's Location
Zurich, Zurich, Switzerland, Switzerland
Michael Smith's Contact Details

Michael Smith personal email

n/a
About Michael Smith

Michael Smith is a Customer Service Director, member of the executive board at Fuchs-Movesa AG. He possess expertise in microsoft office, projektmanagement, kundendienst, call center, vertrieb and 14 more skills. He is proficient in Englisch and Deutsch.

Michael Smith's Current Company Details
Fuchs-Movesa AG

Fuchs-Movesa Ag

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Customer Service Director, member of the executive board
Michael Smith Work Experience Details
  • Fuchs-Movesa Ag
    Customer Service Director, Member Of The Executive Board
    Fuchs-Movesa Ag Oct 2022 - Present
    Lupfig, Aargau, Switzerland
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  • Digitec Galaxus Ag
    Head Of Customer Service
    Digitec Galaxus Ag Feb 2013 - Aug 2022
    Zürich Und Umgebung, Schweiz
    • Leading 4 departments with 25 functions spread over 400 employees• Operative, strategic, and financial responsibility over the department• Responsible for five international customer service locations• Project manager for customer service solutions• Company representation before justices of the peace• Negotiations and implementation of software solutions• Creating and optimizing existing and new processes• Increasing customer service values across departments• Application of business ethics, vision, mission, and company values• Responsible for hiring, reprehension and termination of employees• Application of the before mentioned leadership tasks within the department
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  • Digitec Galaxus Ag
    Manager E-Services
    Digitec Galaxus Ag Jan 2011 - Feb 2013
    Zürich Und Umgebung, Schweiz
    • Responsible for 3 teams with 30 employees: E-mail support, customer care and back office• Application of the before mentioned leadership tasks within 3 teams
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  • Digitec Galaxus Ag
    Team Leader E-Mail Services
    Digitec Galaxus Ag Mar 2010 - Jan 2011
    Zürich Und Umgebung, Schweiz
    • Personnel, professional and administrative leadership of 9 employees• Ensuring the smooth running of daily business• Ensuring the defined key performance indicators, productivities and SLAs are met• Enforcing and monitoring compliance with the company guidelines• Constant optimization of processes in the team• Responsible for employee satisfaction• Safeguarding the information flow within the team• Personnel planning on a monthly and daily basis• Handling of highly demanding customer escalation cases
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  • Digitec Galaxus Ag
    Customer Care Professional
    Digitec Galaxus Ag Aug 2008 - Mar 2010
    Zürich Und Umgebung, Schweiz
    • Processing of cancelations and returns• Solving customer escalation cases• De-escalation of customer complaints• Providing custom-tailored solutions to achieve customer satisfaction• Budget authority for high-value goodwill decisions for customers• Regularly working on Saturday to support retail stores
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  • Digitec Galaxus Ag
    Customer Service Representative
    Digitec Galaxus Ag Apr 2008 - Aug 2008
    Zürich Und Umgebung, Schweiz
    • Consultation on electronic products• Creating and editing customer orders• Providing information on delivery dates• After-sales support• Resolving customer complaints
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  • Blizzard Entertainment
    Game Master
    Blizzard Entertainment Apr 2005 - Dec 2007
    Versailles Und Umgebung, Frankreich
    • Solving 1st-level customer cases• Working via live chat ticketing system
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Michael Smith Skills

Microsoft Office Projektmanagement Kundendienst Call Center Vertrieb Unternehmensstrategie Management Kundenzufriedenheit Customer Experience Kundenerfahrung Business Strategy Call Centers Online Advertising Customer Satisfaction Customer Service Management People Development Complaint Management Kundenbindung Customer Retention

Michael Smith Education Details

Frequently Asked Questions about Michael Smith

What company does Michael Smith work for?

Michael Smith works for Fuchs-Movesa Ag

What is Michael Smith's role at the current company?

Michael Smith's current role is Customer Service Director, member of the executive board.

What is Michael Smith's email address?

Michael Smith's email address is mi****@****itec.ch

What schools did Michael Smith attend?

Michael Smith attended Zhaw School Of Management And Law, Schweizerische Vereinigung Für Führungsausbildung (Svf).

What skills is Michael Smith known for?

Michael Smith has skills like Microsoft Office, Projektmanagement, Kundendienst, Call Center, Vertrieb, Unternehmensstrategie, Management, Kundenzufriedenheit, Customer Experience, Kundenerfahrung, Business Strategy, Call Centers.

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