Customer Service Representative
Current
Apr 2023 - Present
AeroLeads people directory · profile
Michael Smith Email & Phone Number
Customer Relations Consultant at Mercer Super
at
Mercer Australia
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Relations Consultant at Mercer Super
Location
Greater Adelaide Area, Australia, Australia
Company size
Who is Michael Smith? Overview
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Quick answer
Michael Smith is listed as Customer Relations Consultant at Mercer Super at Mercer Australia, a company with 388 employees, based in Greater Adelaide Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Michael Smith.
Michael Smith previously worked as Customer Service Representative at Mercer Australia and Customer Service Consultant at Bt. Michael Smith holds Certificate from Rg146 - Superannuation.
Company email context
Email format at Mercer Australia
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Mercer Australia
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Profile bio
About Michael Smith
ITIL Service Management Professional with extensive experience in Contact Centre, Change Analysis, Incident and Problem Management while providing exceptional customer service to multiple clients across a broad range of company sectors.
Listed skills include Problem Management, Incident Management, Itil, Bmc Remedy, and 46 others.
Current workplace
Michael Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Mercer Australia
8 roles · 22 years
Michael Smith work experience
A career timeline built from the work history available for this profile.
Customer Service Consultant
Oct 2019 - Apr 2023
Customer Service Representative
Jun 2018 - Jul 2019
Problem Management
Proactive and reactive problem management for Enterprise, Commercial and Government sector customers - Telstra Global Services - Customer Service Restoration Team.
Oct 2014 - Mar 2018
Incident Management
Management of priority incidents for Enterprise, Commercial and Government sector customers - Telstra Global Services - Customer Incident Management Team.
Jun 2010 - Nov 2017
Change Management Analyst
Secondment to change as analyst for Telstra Cloud infrastructure and Queensland Government change governance - Telstra Global Services - Customer Service Management.
Mar 2016 - Jun 2017
System Matter Expert
System Matter Expert for Qantas account - Telstra Enterprise and Government.
Jan 2007 - Jun 2010
It Service Desk Anaylst
IT service desk anaylst for hardware and software incidents - Telstra Direct - KAZ
2004 - 2007
~3 yrs
Team & coworkers
Colleagues at Mercer Australia
Other employees you can reach at mercer.com.au. View company contacts for 388 employees →
AS
Anthea Starling
Colleague at Mercer Australia
Wollongong, New South Wales, Australia, Australia
View →
DH
David Hartley
Colleague at Mercer Australia
Greater Sydney Area, Australia
View →
RG
Rupert Griffin
Colleague at Mercer Australia
Greater Melbourne Area, Australia
View →
TM
Thomas Mason
Colleague at Mercer Australia
Greater Sydney Area, Australia
View →
SA
Samik Aich
Colleague at Mercer Australia
Adelaide, South Australia, Australia, Australia
View →
AW
Andrew Wallace
Colleague at Mercer Australia
Barangaroo, New South Wales, Australia, Australia
View →
JB
Jodie Bailey
Colleague at Mercer Australia
Greater Sydney Area, Australia
View →
LP
Leonie Pratt
Colleague at Mercer Australia
Greater Melbourne Area, Australia
View →
ET
Eileen Taylor
Colleague at Mercer Australia
Plenty, Victoria, Australia, Australia
View →
GD
Graham Dunn
Colleague at Mercer Australia
Gold Coast, Queensland, Australia, Australia
View →
Anthea Starling
Colleague at Mercer Australia
Wollongong, New South Wales, Australia, Australia
View →
DH
David Hartley
Colleague at Mercer Australia
Greater Sydney Area, Australia
View →
RG
Rupert Griffin
Colleague at Mercer Australia
Greater Melbourne Area, Australia
View →
TM
Thomas Mason
Colleague at Mercer Australia
Greater Sydney Area, Australia
View →
SA
Samik Aich
Colleague at Mercer Australia
Adelaide, South Australia, Australia, Australia
View →
AW
Andrew Wallace
Colleague at Mercer Australia
Barangaroo, New South Wales, Australia, Australia
View →
JB
Jodie Bailey
Colleague at Mercer Australia
Greater Sydney Area, Australia
View →
LP
Leonie Pratt
Colleague at Mercer Australia
Greater Melbourne Area, Australia
View →
ET
Eileen Taylor
Colleague at Mercer Australia
Plenty, Victoria, Australia, Australia
View →
GD
Graham Dunn
Colleague at Mercer Australia
Gold Coast, Queensland, Australia, Australia
View →
11 education records
Michael Smith education
Certificate
Rg146 - Superannuation
Certificate
Itil® Intermediate Certificate In Operational Support And Analysis
Certificate
Certificate Iv In Frontline Management
Education record
Kepner-Tregoe
Education record
Itil V3 Foundation Course
Education record
Istqb Foundation
Education record
Novell And Microsoft Server Induction (Telstra Internal)
Education record
Dealing With Difficult Customers (Drake Training)
Certificate
Certificate Iii In Information Technology
Education record
Statement Of Attainment In Microcomputer Skills
Certificate
Higher School Certificate
FAQ
Frequently asked questions about Michael Smith
Quick answers generated from the profile data available on this page.
What company does Michael Smith work for?
Michael Smith works for Mercer Australia.
What is Michael Smith's role at Mercer Australia?
Michael Smith is listed as Customer Relations Consultant at Mercer Super at Mercer Australia.
Where is Michael Smith based?
Michael Smith is based in Greater Adelaide Area, Australia, Australia while working with Mercer Australia.
What companies has Michael Smith worked for?
Michael Smith has worked for Mercer Australia, Bt, Datacom, Telstra, and Kaz.
Who are Michael Smith's colleagues at Mercer Australia?
Michael Smith's colleagues at Mercer Australia include Anthea Starling, David Hartley, Rupert Griffin, Thomas Mason, and Samik Aich.
How can I contact Michael Smith?
You can use AeroLeads to view verified contact signals for Michael Smith at Mercer Australia, including work email, phone, and LinkedIn data when available.
What schools did Michael Smith attend?
Michael Smith holds Certificate from Rg146 - Superannuation.
What skills is Michael Smith known for?
Michael Smith is listed with skills including Problem Management, Incident Management, Itil, Bmc Remedy, Service Desk, Networking, It Operations, and Itil V3 Foundations Certified.
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