Michael Smith Email & Phone Number

Cincinnati, Ohio, United States

• Active Directory – password reset, account unlock, adding/removing access, device lookups, account creation/termination, and security groups.
• Microsoft Exchange/Office365 – Creating mailboxes and contacts
• Network printer configuration, deployment, and support
• PC setup and configuration

Blue Ash, OH

• Active Directory – password reset, account unlock, adding/removing access, device lookups, account creation/termination, and security groups.
• Microsoft Exchange – Creating mailboxes and contacts on multiple domains. Creating distribution lists.
• Phone system and fax number management
• Quarterly server updates
• Thin Client management
• Network printer configuration, deployment, and support

Toledo, Ohio Area

• Help desk experience answering 800-1000 calls a month and maintaining above 60% closure rate.
• The first point of contact for troubleshooting business and clinical applications. This involves Microsoft Office programs and a variety of clinical applications.
• Active Directory experience including password resets, unlocking accounts, and device lookups.
• Understanding of data backup process on network drives when servicing workstations/laptops.
• Assist with accounts outside of Active Directory including EPIC (Electronic Health Record)
• Daily use of remote desktop through VNC and Citrix environment to further troubleshoot technical issues.