Focused on customer priority and success, and striving to ensure a high quality outcome from every Epicor engagementLeading a team of Epicor Consultants and PM's toward delivering a consistently high quality client experience thus underpinning customer satisfaction and positive team morale and work experience Project management (multiple concurrent projects), business analysis and client account management toward superior customer service and aligning with Epicor's commitment… Show more Focused on customer priority and success, and striving to ensure a high quality outcome from every Epicor engagementLeading a team of Epicor Consultants and PM's toward delivering a consistently high quality client experience thus underpinning customer satisfaction and positive team morale and work experience Project management (multiple concurrent projects), business analysis and client account management toward superior customer service and aligning with Epicor's commitment to delivering world-class customer satisfaction, award-winning software and innovative technologies.Careful planning and mentoring - striving to optimise team performance and utilisation with a keen eye on forecasting, project planning, recruitment, appraisals, training and career planning. Show less

Supporting sales activities and assisting the Epicor Professional Services team in delivering high quality outcomes for customers across the ANZ regionWith a focus on professional services aspects, assisting the sales team with presales, RFP responses, coordinating of bids, solution design and alignment with client requirementsReviewing, assessing and analyzing RFP documents to understand customer business requirements and supporting the definition of a solution package crafted to meet… Show more Supporting sales activities and assisting the Epicor Professional Services team in delivering high quality outcomes for customers across the ANZ regionWith a focus on professional services aspects, assisting the sales team with presales, RFP responses, coordinating of bids, solution design and alignment with client requirementsReviewing, assessing and analyzing RFP documents to understand customer business requirements and supporting the definition of a solution package crafted to meet the needs of the customer today as well as providing a confidence and pathway relating to their growth plans for the futurePreparing accurate and carefully constructed Statements of Work that underpin successful outcomes for both Epicor and our customerBuilding knowledge and keeping abreast of technology relevant to todays customer including - SAAS licensing, Public & Private Cloud, Multi Tenancy Show less

Enjoying to again be working in support of Epicor's commitment to delivering world-class customer satisfaction, award-winning software and innovative technologies.With a focus on manufacturing, warehousing and distribution, engaging with and leading both new and existing customers toward best utilising the power of Epicor Software such that it enables them to refresh their business and provide the platform for growth

Building on the experience I have in the areas of ERP consulting, project management, sales team support, consulting team leadership, client account management - working with various organisations to deliver a high quality contribution, always with a focus on adding value and delighting the customers

With a focus on high quality client engagement and successful project outcomes, leading a team of Syspro Project Managers, Consulting Managers, Consultants, Analysts, Solution Architects and Developers toward those crucial objectives. Through astute leadership, planning and mentoring - working toward optimising team utilisation hence profitability for the business unit, with a keen eye on such things as forecasting, project planning, recruitment, appraisals, training and career… Show more With a focus on high quality client engagement and successful project outcomes, leading a team of Syspro Project Managers, Consulting Managers, Consultants, Analysts, Solution Architects and Developers toward those crucial objectives. Through astute leadership, planning and mentoring - working toward optimising team utilisation hence profitability for the business unit, with a keen eye on such things as forecasting, project planning, recruitment, appraisals, training and career planning.SYSPRO provides world-class ERP software for manufacturers and distributors–on premise, in the cloud, or from a mobile device. With more than 15,000 customers in 60 countries and one of highest customer retention rates in the industry, SYSPRO is one of the longest standing and largest independent providers of enterprise business solutions. For 35 years, SYSPRO has been committed to developing cutting-edge technology and an exceptional feature-rich product that provides the lowest risk and highest return for customers purchasing business software solutions. Show less

Leading a team of Epicor Consultants and PM's toward delivering a consistently high quality client engagement experience and successful project outcomes. Project management (usually multiple concurrent projects), business analysis and client account management underpinning superior customer service and aligning with Epicor's commitment to delivering world-class customer satisfaction, award-winning software and innovative technologies.Careful planning and mentoring - striving to… Show more Leading a team of Epicor Consultants and PM's toward delivering a consistently high quality client engagement experience and successful project outcomes. Project management (usually multiple concurrent projects), business analysis and client account management underpinning superior customer service and aligning with Epicor's commitment to delivering world-class customer satisfaction, award-winning software and innovative technologies.Careful planning and mentoring - striving to optimise team performance and utilisation with a keen eye on aspects like forecasting, project planning, recruitment, appraisals, training and career planning. Show less

Leading a team of 16 Dynamics NAV Consultants and Developers across Brisbane, Sydney and Melbourne - focussed on high quality project management (usually multiple concurrent projects), business analysis and client engagement underpinning superior customer service and year on year achievement of multi million dollar annual services utilisation/revenue target.Managing close business relationships and customer satisfaction for clients including Caltex Australia, a significant client and… Show more Leading a team of 16 Dynamics NAV Consultants and Developers across Brisbane, Sydney and Melbourne - focussed on high quality project management (usually multiple concurrent projects), business analysis and client engagement underpinning superior customer service and year on year achievement of multi million dollar annual services utilisation/revenue target.Managing close business relationships and customer satisfaction for clients including Caltex Australia, a significant client and strategic tier 1 account management responsibility.Responsible for the overall quality of all services delivered by the team, with a constant focus on continuous improvement via an ever more rigorous detailed business analysis effort in the early project phaseEnsuring all project and team activities are aligned with the PMO to ensure consistent and timely deliveryThrough astute leadership and mentoring - identified optimisation opportunities to increase profitability for the business unit, with a keen eye on such things as forecasting, project planning, team utilisation, recruitment, appraisals, training and career planning Show less

Link between business and IT teams to facilitate service to stakeholders, working at all levels to identify requirements, challenging and advising where appropriate before researching and identifying a solution, determining budget, seeking approval before planning, managing and delivering a high quality project outcome. Representing IT in the daily sales and operations planning meetings to understand requirements and difficulties and to provide insight relating to essential IT processes… Show more Link between business and IT teams to facilitate service to stakeholders, working at all levels to identify requirements, challenging and advising where appropriate before researching and identifying a solution, determining budget, seeking approval before planning, managing and delivering a high quality project outcome. Representing IT in the daily sales and operations planning meetings to understand requirements and difficulties and to provide insight relating to essential IT processes, functions and solutions toward delivering better overall benefit to all.Focus was always on improving customer service through better utilisation of IT assets, solutions and capabilities. A key opportunity identified related to the implementation of an RF Data Collection based inventory and shop floor control system. Led this project, engaged broadly before driving the design, development and implementation. Real time capture of all inventory movements and production activity resulted in vastly improved clarity and accuracy in inventory operations and warehouse efficiency and therefore in a vastly improved customer service capability. This project also delivered a 20% reduction in overall inventory investment.Further project planning and management - drove the implementation of GS1 supply chain standards via RF Data Collection to enhance and align FMCG dealings with Woolworths and Coles, defined and executed a transport scheduling and optimisation solution to support greater efficiencies in national transport planning and management and led the implementation of daily Material/Distribution Requirements Planning (MRP/DRP) processes across the business resulting in further improved efficiency and customer service levels as well as contributing towards the abovementioned reduction in inventory investment Show less

2002 – 2003: Customer Relationship Manager and Senior Industry Consultant (joint function)Worked with senior partners at client organisations including Lion Nathan Australia, Boral Building Services, Austral Refrigeration, Australian Bakels, Avery Dennison, So Natural Foods and Kleenmaid St. George Ensured high levels of customer satisfaction, resolving any perceived issues, while identifying cross and up sell opportunities, reviewing current products and services, providing ongoing… Show more 2002 – 2003: Customer Relationship Manager and Senior Industry Consultant (joint function)Worked with senior partners at client organisations including Lion Nathan Australia, Boral Building Services, Austral Refrigeration, Australian Bakels, Avery Dennison, So Natural Foods and Kleenmaid St. George Ensured high levels of customer satisfaction, resolving any perceived issues, while identifying cross and up sell opportunities, reviewing current products and services, providing ongoing support to clients2000 – 2002: Presales ConsultantCarried out business analysis studies, interviewing potential clients, providing appropriate solutions to meet their requirements, delivering QAD presentations1996 – 2000: Senior Consultant and Project Manager (joint function)Managed the implementation of MFG/PRO for a number of QAD customers Show less