Michael Smith Email & Phone Number

North Sydney, New South Wales, Australia

Focused on customer priority and success, and striving to ensure a high quality outcome from every Epicor engagementLeading a team of Epicor Consultants and PM's toward delivering a consistently high quality client experience thus underpinning customer satisfaction and positive team morale and work experience Project management (multiple concurrent.

Sydney, Australia

Supporting sales activities and assisting the Epicor Professional Services team in delivering high quality outcomes for customers across the ANZ regionWith a focus on professional services aspects, assisting the sales team with presales, RFP responses, coordinating of bids, solution design and alignment with client requirementsReviewing, assessing and.

Sydney, Australia

Enjoying to again be working in support of Epicor's commitment to delivering world-class customer satisfaction, award-winning software and innovative technologies.With a focus on manufacturing, warehousing and distribution, engaging with and leading both new and existing customers toward best utilising the power of Epicor Software such that it enables them.

Building on the experience I have in the areas of ERP consulting, project management, sales team support, consulting team leadership, client account management - working with various organisations to deliver a high quality contribution, always with a focus on adding value and delighting the customers

Sydney, Australia

With a focus on high quality client engagement and successful project outcomes, leading a team of Syspro Project Managers, Consulting Managers, Consultants, Analysts, Solution Architects and Developers toward those crucial objectives. Through astute leadership, planning and mentoring - working toward optimising team utilisation hence profitability for the.

Sydney, Australia

Leading a team of Epicor Consultants and PM's toward delivering a consistently high quality client engagement experience and successful project outcomes. Project management (usually multiple concurrent projects), business analysis and client account management underpinning superior customer service and aligning with Epicor's commitment to delivering.

Sydney, Australia

Sydney, Australia

Leading a team of 16 Dynamics NAV Consultants and Developers across Brisbane, Sydney and Melbourne - focussed on high quality project management (usually multiple concurrent projects), business analysis and client engagement underpinning superior customer service and year on year achievement of multi million dollar annual services utilisation/revenue.

Silverwater NSW

Link between business and IT teams to facilitate service to stakeholders, working at all levels to identify requirements, challenging and advising where appropriate before researching and identifying a solution, determining budget, seeking approval before planning, managing and delivering a high quality project outcome. Representing IT in the daily sales.

Macquarie Park, NSW

2002 – 2003: Customer Relationship Manager and Senior Industry Consultant (joint function)Worked with senior partners at client organisations including Lion Nathan Australia, Boral Building Services, Austral Refrigeration, Australian Bakels, Avery Dennison, So Natural Foods and Kleenmaid St. George Ensured high levels of customer satisfaction, resolving.

Itil V3.0 Foundation

ITIL 3.0 Foundation

Apics Cpim, Cirm

Education record