Michael Smith Email & Phone Number

Peterborough, England, United Kingdom

Peterborough, England, United Kingdom

I was promoted into this role as that of my manager had grown with the company. My remit now includes staff training and process design/improvement. It’s an excellent job and has provided a chance to return to leadership, Algeco provides fencing and portable buildings for events and building sites etc. Achievements • · I manage 3 planners, 2 admin assistants and 2 other professionals; these people report directly to me.• · Initiated a new cost-saving process, renegotiating contracts with suppliers and arranging reimbursements where Algeco had overpaid on legacy contracts. • Investigated previous payments, studied figures and showed that we had overpaid by £236,465.44 and I secured this money for Algeco. • · Wrote a training programme for our new finance and purchase order platforms. This included group and individual training sessions, with a rotating schedule of tasks to give each team member experience in all processes. responsibilities · Planning routes for our team of 360 drivers· Main escalation point for all key accounts responsible for delivering first class service and training the team on all aspects of customer and business expectations· Data Analysis and generating reports so i can see areas with potential growth and other areas where immediate attention is required to ensure we stay in line with SLA Managing standpipe hires and mapping out hydrant points for the UK Tanker fleet currently at 25 drivers In charge of License set ups/ renewals for the tanker fleet for sewage treatment works· Resolve all credit control and invoice queries for the tanker team to avoid accounts going on stop·Three years of managing third party accounts and reducing the costs on various accounts by 70%·Creator of reports including health and safety and monthly driver data including all costs per services so we can cross reference with the forecasts·Investigating monthly P&L

· Raising PO’s and producing weekly reports· Month End data reports· Generating Crosshire numbers and updating an excel spreadsheet· Call Handling · Assisting the planners plan driver routes· Resolving site complaints · Health and safety reports · General Administration tasks· Putting together training material for new starters· Audit and stock level checks

· Running Payroll for up to 20 candidates across many different clients· Sourcing and registering candidates so they can begin assignments · Obtaining references and following all GDPR regulations and verifying identifications· Negotiating pay rates and margins with potential new businesses· Successfully making 10 sales calls daily· Candidate and client check in calls/emails conducted on a weekly basis· Following up on sales calls to generate new business· Administration/Reception duties

Ideal Shopping Direct is the second largest television shopping channel, after QVC. I managed the Returns Team and led a raft of process improvements that improved efficiency, customer service and reduced costs.Achievements· Ran a team of 25, managing day-to-day operations, customer service and QA, absence etc.· Increased team efficiency by 25%, with processed returns rising from 800 to over 1000 per day.· Increased response rate to customer complaints to 90% within 24 hours.· Reduced write-off stock from over £2000 per week to £500 per week.Responsibilities· Conducted employee interviews with 80% of them passing probation.· Trained all team members.