Michael Smith Email & Phone Number

Peterborough, England, United Kingdom

Peterborough, England, United Kingdom

• I was promoted into this role as that of my manager had grown with the company. My remit now includes staff training and process design/improvement. It’s an excellent job and has provided a chance to return to.
• · I manage 3 planners, 2 admin assistants and 2 other professionals; these people report directly to me.
• · Initiated a new cost-saving process, renegotiating contracts with suppliers and arranging reimbursements where Algeco had overpaid on legacy contracts.
• Investigated previous payments, studied figures and showed that we had overpaid by £236,465.44 and I secured this money for Algeco.
• · Wrote a training programme for our new finance and purchase order platforms. This included group and individual training sessions, with a rotating schedule of tasks to give each team member experience in all.

· Raising PO’s and producing weekly reports· Month End data reports· Generating Crosshire numbers and updating an excel spreadsheet· Call Handling · Assisting the planners plan driver routes· Resolving site complaints · Health and safety reports · General Administration tasks· Putting together training material for new starters· Audit and stock level checks

· Running Payroll for up to 20 candidates across many different clients· Sourcing and registering candidates so they can begin assignments · Obtaining references and following all GDPR regulations and verifying identifications· Negotiating pay rates and margins with potential new businesses· Successfully making 10 sales calls daily· Candidate and client.

Ideal Shopping Direct is the second largest television shopping channel, after QVC. I managed the Returns Team and led a raft of process improvements that improved efficiency, customer service and reduced costs.Achievements· Ran a team of 25, managing day-to-day operations, customer service and QA, absence etc.· Increased team efficiency by 25%, with.