Michael Smith Email & Phone Number

Edinburgh, Gb

100 Princes Street - Edinburgh

I am proud to be the newly appointed Sales Manager for 100 Princes Street, a luxury boutique hotel that offers breathtaking, uninterrupted views of Edinburgh Castle. This role is particularly exciting as it marks the introduction of a brand new position within the hotel. Inspired by our sister property, Hotel 41—London's most-loved hotel and TripAdvisor’s #1 hotel in the capital for over a decade—our mission is to bring the same unrivaled guest experience and attention to detail to the heart of Edinburgh.In my role, I focus on building and nurturing strong relationships with new and existing clients, while partnering with key local stakeholders. I have a keen awareness of the competitive landscape and remain vigilant of changes within the area that could impact commercial opportunities, ensuring we remain ahead of the curve.I am truly honoured to represent 100 Princes Street and help drive its success as we create an unforgettable experience for our guests in one of Edinburgh's most iconic locations.

Edinburgh, Scotland, United Kingdom

I am thrilled to embark on an exciting journey as the Guest Experience Manager at an exquisite, brand new 5-star luxury hotel in enchanting Edinburgh, set to open its doors in 2023 as part of the Red Carnation Hotel Collection.As one of the opening managers, I'm committed to assembling a dynamic team of hospitality professionals, united in our dedication to delivering unrivaled service and surpassing guest expectations. With a passion for elevating guest experiences to unparalleled heights, I aim to blend attention to detail with creative innovation, crafting bespoke moments that resonate with our guests.

41 Buckingham Palace Road, London

In preparation for our newest Red Carnation Property - 100 Princes Street in Edinburgh, I was based in the Forbes 5 Star rated property - Hotel 41 in London as a Guest Services Manager.As a Guest Services Manager at a prestigious 5-star property in London, I had the privilege of managing and catering to the needs of our guests. Each day, I strived to ensure their stays were unforgettable, exceeding expectations with personalised attention and exceptional service.My strengths are in creating seamless guest journeys, training and mentoring high-performing teams, and implementing innovative solutions to elevate guest satisfaction to new heights. With a passion for international experiences, I've honed my expertise in navigating seamless relocations across the world in Mexico, Dubai, Scotland, England and Ireland, fostering cultural adaptability and team cohesion.

Cong, County Mayo, Ireland

Dynamic and results-oriented Estate Manager with a proven track record in steering a skeleton team through challenging periods, notably during the 2020 lockdowns. Recognised for worldwide media coverage of effective estate management, contributing to increased home market sales upon reopening. Elevated responsibilities to act as both Estate and Security Manager, successfully establishing an in-house security department and saving over €3,000 per month in external hire costs. Adept at financial oversight, attending weekly Profit and Loss meetings to optimize departmental costs. Directly manage a diverse team of 20 individuals across security, gatekeeping, doorman, and driving departments. Conduct comprehensive security checks on CCTV cameras and implement safety and cleanliness protocols for company vehicles. Facilitate seamless guest transfers and attend daily meetings with hotel management to coordinate leisure activities. Serve as a liaison between staff and activity providers, ensuring effective communication and information dissemination. Committed to maintaining a 5-star standard and introduced a competitive analysis report to enhance social media strategy. Proactively address customer comments and complaints, ensuring a safe environment and compliance with operational procedures in emergencies.

Ireland

Ireland

Perth, United Kingdom

Gleneagles, Perth And Kinross, United Kingdom

Dubai Festival City, United Arab Emirates

A fantastic opportunity in a wonderful setting, unfortunately due to personal and family reasons, the move did not work out as planned. A great team and an industry like no other.* Achieve/Exceed monthly/annual sales target while maximizing the profitability of the branch by focusing on both the net sales and gross margin earnings.* Ensure that the customer’s expectations always meet or exceed the standard set by Toyota showrooms.* Attend all daily sales meetings and modular training sessions that introduce new products.* Attend all product launch trainings for new vehicles.* Awareness on competitor activities/their products and discuss the data with the branch Sales Manager to facilitate the necessary strategic planning by the management.* Document and maintain all records pertaining to the area of activity for future reference and for use by the Sales and Branch Managers.*Achieved Target within first month of start date.

In my previous role at Gleneagles as the Shift Leader of the newly refurbished leisure club, I have gained excellent experience working within a 5 star facility and the customer expectations that are required at this level, of which I take great pride and satisfaction in.The Gleneagles hotel is a leading hotel of the world, and so I deal with both customers and members with extremely high expectations do so with great success and maintaining the reputation of the business. I deal with 1320 Members of the leisure facility and a high footfall of guests every year. The average daily footfall of the leisure facility is around 300-400, and so I deal with many different requests as well as personally greeting every guest and member that walks in through the door.