Michael Smith Email & Phone Number

Reston, Virginia, Us

Responsible for provisioning and troubleshooting services associated with the Transaction Network Services Call Authentication Hub and Voice Exchange product suites.Lead complex projects or act as a project assistant for specific related tasks on several projects of varying types.Interact with other Operations departments such as Planning & Engineering and Product/overall Project Managers, as well as customers and vendors on special projects or product rollouts.Implement services in SBCs and other network equipment, as well as provide an overview of services and diagram call flows as needed. Research and perform network migrations and in accordance with company procedures.Mentor others on service implementation and rehomes, as well as basic responsibilities of the position.Assist with development and upkeep of department documentation.Provide technical support to internal and external customers including troubleshooting and resolution of network events and outages.Participate in on-call rotation providing 24/7/365 support on assigned products

Reston, Virginia, Us

I have worked for the both the Payments and Telecom Divisions in the TNS NOC troubleshooting circuits, SS7, wireline and wireless services. I am proficient with various networking devices, programs, protocols and applications including Remedy, Nagios, Visionael, PIC, Oracle/Tekelec STP's, DSR, Solarwinds, Netscout, Splunk, 8MS, Cisco, Juniper, Linux, Putty, Procomm, Titan DACS, DNX/D88, MX2820, XLC, Widebank, NAC's, RDE, TNIP, BGP and SS7. Trained all new hires.I have experience testing circuits remotely from the TNS NOC as well as providing customer SS7 traces and checking Oracle/Tekelec STP translations /screening to isolate outages.

Overland Park, Kansas, Us

I worked in several positions in various Sprint retail stores in Northern Virginia providing technical handset support, inventory management, and sales and billing service to customers.I worked as an inventory manager and technician for Sprint retail stores. My responsibilities included troubleshooting wireless equipment, recommending and processing customer equipment through the equipment repair process. Using technical test equipment and following rigid test procedures I managed and oversaw all technical equipment and repair of cell phones, and maintained calibration on all diagnostic equipment, adapters and connectors. I also provided product knowledge, phone programming, and equipment troubleshooting for the customer in the retail store. I managed inventory control, receiving, scanning, and entering inventory into the stores inventory system and inventory space; moving, maintaining, and tracking inventory onto the retail sales floor; communicating and coordinating restocking and purchase requirements for the Retail Store Manager to area Logistic Managers; providing daily and weekly inventory reports to the Retail Store Manager. I was specifically responsible for ensuring inventory security.

I handled routine office duties, such as telephone coverage, file maintenance, records retrieval, and processing the mail.

Arlington, Virginia, Us

I supervised, installed, maintained/repaired, troubleshot, and employed battlefield signal support systems (radios), as well as performing unit level maintenance on signal equipment and training soldiers in basic use of signal systems.I primarily worked with Single Channel Ground and Airborne Radio System (SINCGARS), AN/PSC-5 (Spitfire), and Communication Security (COMSEC).

Itil Foundation, Itil Foundation

Signal Support Systems Specialist Course, Battlefield Signal Support Systems

Certificate In Carpentry Framing, Carpentry Framing