Michael Smith Email & Phone Number

Brisbane, Queensland, Australia

1. Execute schedules and monitor services to meet safety and operational requirements.2. Manage changes to service plans, loading asset and resource allocations, customerrequirements and impact of major disruptions.3. Ensure that all required systems are maintained to provide accurate information,communication and reporting.4. Advise customer/logistics areas as per the agreed process of any service disruptions toensure customer service and to enable alternative arrangements.5. Liaise with relevant teams regarding pathing, capacity and priority issues affecting serviceplans or delays caused by operational teams.6. Pursue opportunities to prevent cancellations, replace lost services and add additionalservices during the day of operations.7. Monitor and arrange for deployment of crews to meet operational demands at locations asrequired.

Brisbane, Queensland, Australia

As an Aviation Crew Controller, you play a critical role in ensuring the safe and efficient operation of airline and aviation services. Your primary responsibility will be to coordinate and manage the deployment of pilots, and cabin crew members to meet the operational requirements and schedules of the airline or aviation organization. Crew controllers will demonstrate exceptional organizational skills, effective communication, and have the ability to adapt to dynamic and fast-paced environments.Key Responsibilities:Crew Scheduling: Create and maintain crew schedules, ensuring adherence to regulatory requirements and company policies. Assign flight crews to specific routes, flights, and aircraft.Crew Coordination: Coordinate with various departments, including flight operations, ground services, and maintenance, to ensure the smooth deployment and rotation of flight crews.Regulatory Compliance: Stay updated on aviation regulations and labor laws related to crew duty time and rest requirements, and ensure schedules comply with these regulations.Emergency Response: Develop contingency plans for unexpected disruptions, such as weather delays or crew member availability issues, and make real-time adjustments to schedules when necessary.Communication: Maintain constant communication with flight crews, providing them with updated information regarding duty assignments, flight changes, and any other relevant details.Problem Resolution: Address crew member concerns, such as scheduling conflicts or personal time-off requests, and find suitable solutions that meet both operational and individual needs.Reporting: Generate reports and analyze crew performance, scheduling efficiency, and other relevant metrics to support data-driven decision-making.Safety and Compliance: Promote a culture of safety and ensure that all crew operations comply with safety standards and regulatory guidelines.

Brisbane, Queensland, Australia

Execute Crew Tracking regulatory tasks in line with training, including but not limited to;- Produce GENDECs within specified time of departure for international operations- Monitor APPS for crew entry compliance- Update crew passport details within Crew Management System- Liaise with Network Integrity to trouble shoot changes and issues- Liaise with Virgin Australia Group Safety and Security as required- Ensure compliance with applicable industry, company and regulatory requirements and company procedures, policies and manuals are followed and adhered to- Adhere to all CASA and New Zealand Civil Aviation Authority (NZCAA) safety regulations- Adhere with all Virgin Group Crew Enterprise Bargaining AgreementsAction EA driven crew engagement tasks including but not limited to;- Crew Own Accommodation requirements- Action Crew Trip swaps- Action Roster Change Requests- Action pax own time requests-Ensure all stakeholders are advised of any irregular operations as soon as possible following the required Standard Operating Procedure (SOP) to maintain operational integrity and On Time Performance (OTP)-Participate in the Safety Management System and SeMS by identifying and reporting hazards to the operation- Be aware of personal safety matters including the emergency procedures relevant to role location- Adhere to all documented operating policies, procedures and manuals- Participate as required in the Groups emergency response and business resilience program (including exercises and procedural rehearsals)- Abide by the lawful directions of security personnel and law enforcement officers- Identify opportunities to improve efficiency and quality of processes in the department, including documented SOPs- Engage with the Specialist team in evaluating usability and effectiveness of SOPs, both new and updated- Engage with the Leader, Team Performance where applicable and appropriate to remain up to date on internal changes and expectations

Brisbane, Queensland, Australia

- Dealing with customers financial requests regarding deposits, withdrawals and banking needs.- Retaining customers bu offering suitable banking needs including accounts and credit cards.- Referring customers to other parts of the business e.g. home loans and personals loans.

Abu Dhabi, United Arab Emirates

 Carrying out a 5 star service in either First, Business or Economy Class Dealing with conflict in a professional manner which doesn’t jeopardise the company Exceeding guest’s expectations and deliver immaculate service 100% of the time, whilst offering a unique taste of United Arab Emirates hospitality, culture, and being considerate, warm and generous. Working effectively with approximately 15 different crew from different countries, cultures and languages. Keeping well rested and maintaining your health whilst flying into different time zones and countries to consistently serve our guests with a 5 star dining experience, where some flights are up to 17 hours long.

Marion, South Australia

 Provide general supervision to the branch team in the absence of the Branch Manager, including noting sales achieved by individual team members and ensuring opportunities for additional revenue are maximised with every sale Demonstrate the ability to manage and lead a team of staff Stock management and merchandising Face to face and telephone enquiries and sales, ensuring an excellent standard of customer service at all times Maintain a high level of knowledge of RAA products available to customers Participate in a range of sales-driven initiatives and achieve daily sales targets Communicate effectively with the direct public and travel agents Demonstrate the ability to problem solve in order to meet and exceed external customer and internal stakeholder expectations General administration duties such as responding to emails and letters, sorting some mail and filing Maintain a tidy and organised work environment Attend and actively participate in monthly team meetings  Demonstrate the ability to meet corporate objectives whilst complying with all relevant acts, guidelines, work practices, legislation and RAA/RAAI quality standards Accurately receive, receipt, maintain and reconcile cash, EFTPOS and other payments in line with RAA’s Accounting and Auditing requirements Work with a range of computer software, including the Microsoft Office Suite

Adelaide, South Australia, Australia

 Telephone enquiries and sales, ensuring an excellent standard of customer service at all times Maintain a high level of knowledge of RAA products available to customers Face to face and telephone enquiries and sales, ensuring an excellent standard of customer service at all times Participate in a range of sales-driven initiatives and achieve daily sales targets Demonstrate the ability to work both autonomously and as part of a team Communicate effectively with the direct public and travel agents Demonstrate the ability to problem solve in order to meet and exceed external customer and internal stakeholder expectations General administration duties such as responding to emails and letters, sorting some mail and filing Maintain a tidy and organised work environment Stock merchandising  Attend and actively participate in monthly team meetings  Demonstrate the ability to meet corporate objectives whilst complying with all relevant acts, guidelines, work practices, legislation and RAA/RAAI quality standards Accurately receive, receipt, maintain and reconcile cash, EFTPOS and other payments in line with RAA’s Accounting and Auditing requirements Work with a range of computer software, including the Microsoft Office Suite

Adelaide, South Australia, Australia

 Providing an excellent standard of customer service Type up client itineraries and maintain a high level of accuracy at all times Maintain a highly organised work environment in order to coordinate multiple tasks at once Administration duties such as preparing email and letter correspondence, sorting mail, filing, minuting staff meetings and welcoming customers to the branch Demonstrate the ability to work autonomously and self-manage tasks  Cash handling, and distribution and collation of cheques, money orders and credit card payments Working with a range of computer software, including the Microsoft Office Suite

Glenelg North, South Australia, Australia

 Responsible service of alcohol Cash handling/till operation Working both independently and in a team environment Providing an excellent standard of customer service Opening/closing store procedures and general bar cleaning duties Setup of events – theming the room in accordance to the event order

Adelaide, South Australia, Australia

 Work within a busy store environment as part of a close-knit team Provide staff training in OH&S regulations, safe food handling practises and presentation according to Subway brand standards  Provide an excellent standard of customer service at all times General store open/close, cleaning and tidying procedures  Demonstrate safe work practices and food handling skills, ensuring compliance from staff at all times Stock management and merchandising Cash handling and balancing of registers

Adelaide, South Australia, Australia

 Work within a busy deli environment as part of a close-knit team Demonstrate safe work practices and food handling skills Provide an excellent standard of customer service at all times General cleaning and tidying procedures