Michael Smith Email & Phone Number

Successful in leading the end-to-end implementation and migration of Pronto Xi ERP and cloud solutions across multiple businesses spread across Australia, New Zealand, US, UK, Canada, and Indonesia. Instrumental in managing budgets, mitigating potential risks, and establishing stakeholders’ collaboration to accomplish projects within time, scope, and quality parameters. Recognised for leading training initiatives to improve awareness of end-users on newly deployed business systems. Proven expertise in overseeing solution design, process mapping, and system configuration functions while managing financial reporting, issue resolution, and change control procedures. History of achieving maximum customer satisfaction by providing high-quality Go-Live/Post-Go-Live support. Strong communication, analytical, and problem-solving skills with an ability to build relationships with internal and external stakeholders to achieve key project goals and objectives.