Senior Manager, Customer Success
Current
May 2024 - Present
AeroLeads people directory · profile
Michael Smith Iii Email & Phone Number
Senior Manager, Customer Success at Workhuman
at
Workhuman
1 work email found
@workhuman.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Customer Success at Workhuman
Location
Greater Boston, United States, United States
Who is Michael Smith Iii? Overview
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Quick answer
Michael Smith Iii is listed as Senior Manager, Customer Success at Workhuman at Workhuman, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at workhuman.com and a matched LinkedIn profile for Michael Smith Iii.
Michael Smith Iii previously worked as Senior Manager, Customer Success at Workhuman and Manager, Customer Success at Workhuman. Michael Smith Iii holds Bachelors, Management, Mathematics from Assumption University.
Company email context
Email format at Workhuman
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*@workhuman.com
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AeroLeads found 1 current-domain work email signal for Michael Smith Iii. Compare company email patterns before reaching out.
Profile bio
About Michael Smith Iii
Michael Smith Iii is a Senior Manager, Customer Success at Workhuman at Workhuman. He possess expertise in microsoft office, microsoft excel, customer service, analysis, meditech and 12 more skills. Colleagues describe him as "Michael did a great job managing our roll out of Athena, understanding our operational and financial needs as well as the reporting requirements of our various constituents, often anticipating our needs before we understood our requirements fully. I wholeheartedly recommend Michael as a valuable contributor to the success of any organization that needs a good critical thinker, a person who can adapt to fast-moving business cycles, and really get to the crux of any operational issue."
Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Analysis, and 13 others.
Current workplace
Michael Smith Iii's current company
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13 roles
Michael Smith Iii work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success
Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud.
Sep 2022 - May 2024
Customer Success Team Lead
Dec 2021 - Aug 2022
Senior Customer Success Manager
Aug 2021 - Dec 2021
Customer Success Manager
Jul 2020 - Aug 2021
Director Of Client Operations
All States Medicaid
Sep 2019 - Jul 2020
Customer Success Manager
- Ensured the complete post-sale success of $7MM book of 21 athenahealth customers
- Engaged in client growth opportunities, training, and performance coaching. Engaged with key strategic accounts on onboarding, implementation, and post-live to demonstrate value and reduce churn. Track success plans in.
- Increased client Net Promoter Score (NPS) by 50 points from 2018 to 2019, by showcasing value from products and services; drove existing business revenue by 11% from 2018 to 2019, by creating reports that enabled.
- Built data visualizations of athenahealth’s ROI. Converted multiple termination-risk clients to wins, by partnering with client leadership to analyze and benchmark performance, highlight revenue enhancement initiatives.
Dec 2017 - Sep 2019
Manager, Customer Care
- Managed a team of associates and senior associates across multiple geographies who project manage complex issues for athenahealth’s Enterprise Client Division. Supported, coached, and trained a team to deliver.
- Grew and drove customer care division KPIs (avg days to case resolution, first contact resolution, CSAT/NPS) by training and coaching team, while further establishing relationships with cross-functional client, product.
- Responsible for recruiting and growth of the team
May 2017 - Dec 2017
Senior Customer Care Associate
- Transformed issue management for athena's Enterprise Client Division by collaborating with product and operational teams to deliver an exceptional customer experience
- Built escalation procedures across multiple departments that streamlined internal processes and drove client satisfaction
- Led division initiative to build a new training curriculum for the onboarding of 50+ new hires and led continuing education seminars for tenured colleagues
- Created various custom reports using SQL to fill product gaps and address urgent client reporting needs
Jan 2016 - May 2017
Customer Care Associate
- Established priorities to manage high impact and complex customer issues, in the absence of a formal process, across multiple departments
Oct 2014 - Jan 2016
Principal Lead Tech, Production Support
- Provided 24/7 support for the availability and reliability of the CVS Retail Pharmacy System
- Served as the on-call manager for production support duties, responding to critical events for the pharmacy system – application issues, general performance/outages, interface vendor connectivity. Brought internal.
- Lead deployment initiatives for major system releases. Responsible for ensuring the successful implementation of new functionality with minimal disruption to store operations. Built staggered release rollout schedules.
- Managed change control practices for all infrastructure and application routine maintenance. Met with teams on a weekly basis to review all changes for the upcoming week and provide necessary approval. Oversaw the.
- Managed the application and infrastructure support teams. Met with teams each morning to review the system performance for the prior day and delegate or re-prioritize tasks as necessary
Oct 2013 - Oct 2014
Pharmacy Applications Specialist
- Analyzed workflows, performed training, and configured the EHR for pharmacies, technicians, and providers. Provided support to implement health systems and monitored post-live success
- Oversaw the implementation of multiple national Health System Networks and provided post-live support to guarantee success
May 2011 - Oct 2013
Easy Technology Associate
- Assisted customers on a daily basis with all technical purchases- Provided PC repair services (e.g., diagnostics, tuneups, software/hardware installations, custom configurations, slowness, etc.)
Sep 2010 - May 2011
2 education records
Michael Smith Iii education
Bachelors, Management, Mathematics
Assumption University
Master Of Business Administration - Mba, Information Technology
Southern New Hampshire University
FAQ
Frequently asked questions about Michael Smith Iii
Quick answers generated from the profile data available on this page.
What company does Michael Smith Iii work for?
Michael Smith Iii works for Workhuman.
What is Michael Smith Iii's role at Workhuman?
Michael Smith Iii is listed as Senior Manager, Customer Success at Workhuman at Workhuman.
What is Michael Smith Iii's email address?
AeroLeads has found 1 work email signal at @workhuman.com for Michael Smith Iii at Workhuman.
Where is Michael Smith Iii based?
Michael Smith Iii is based in Greater Boston, United States, United States while working with Workhuman.
What companies has Michael Smith Iii worked for?
Michael Smith Iii has worked for Workhuman, All States Medicaid, Athenahealth, Cvs Health, and Meditech.
How can I contact Michael Smith Iii?
You can use AeroLeads to view verified contact signals for Michael Smith Iii at Workhuman, including work email, phone, and LinkedIn data when available.
What schools did Michael Smith Iii attend?
Michael Smith Iii holds Bachelors, Management, Mathematics from Assumption University.
What skills is Michael Smith Iii known for?
Michael Smith Iii is listed with skills including Microsoft Office, Microsoft Excel, Customer Service, Analysis, Meditech, Healthcare Information Technology, Software Implementation, and Ehr.
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