Michael Smith Email & Phone Number

Greater Sydney Area

Key Responsibilities• Business Analysis to understand functional requirements, translating to solution design.• Writing, refining, and approving user stories in Jira, as well as design documentation in Confluence.• UAT, regression testing, change management for end user release readiness.• User group training and user guide/training documentation.• Managing Salesforce Exec in; providing end user support, incident/defect escalation, training & business analysis.• Managing Area Product Owners to gather and define requirements for Salesforce B2B eCommerce.• Working with internal business analysts, external functional consultants, technical architects, and developers to design and document solutions.Selected Achievements• Implemented core out-of-the-box Salesforce functionality to National & State account management teams.• Selected as ANZ Product Owner for digital transformation projects, beginning with B2B eCommerce.• Completed Scrum Certified Product Owner certification.• Completed full scoping of all functional user stores for first design phase of B2B eCommerce project.• Managed stakeholder relationships at Group IT (UK head office) to prioritise and develop many improvements to global cross-functional Salesforce platform by demonstrating ROI for ANZ user stories, across multiple release cycle over several years.• Replaced Excel based Trade Marketing reporting function with dynamic Power BI tracking tools.• Replaced manual, excel based, sales route planning for 70 field sales reps with centrally managed call planning software (CACI CallSmart).

Sydney, Australia

Key Responsibilities• Senior Salesforce Administrator for trans-Tasman salesforce org of ~350 users across several sales and customer service business units.• Salesforce training, support and troubleshoot issues• Salesforce configuration and best practice SFDC release implementation• Ongoing Salesforce development using drag-and-drop capabilities of the Force.com platform• Maintain data integrity and integration between Salesforce and SAP/BW• Sales analysis, reporting and budget modelling, short term sales forecast/predictive ordering• High level internal stakeholder engagement, customer facing workshop and projects• People management, development, leadership & trainingSelected Achievements• Managed Salesforce implementation, including requirements gathering, development, testing and training to several business units including; Foodservice Sales, and VIC Independents Field Sales.• Configured profiles, roles and hierarchy, security settings and sharing rules to facilitate merger of 2 business units; Baking Field Sales, Foodservice Sales.• Successfully worked alongside NZ counterpart and external Salesforce consultants, as the Australian SME managing a merge of separate NZ and AUS Salesforce orgs into a single org.• Developed digital Turn-In-Order in Salesforce, utilising custom objects, workflow rules, and 3rd party application from the AppExchange.

Sydney, Australia

• Management of a team of 8 system administrators, located across several sites, operating 7 days a week.• Key contact for internal senior stakeholder engagement.• Employee development and performance management.• SME on internal business improvement projects.• Internal engagement with development team to drive system Enhancement Requests.

Sydney, Australia

• Daily system administration and maintenance tasks• Ensuring daily reporting a system files delivered to sites and bakeries to ensure daily fresh production and deliveries.• Modifying various aspects of system in line with rapidly changing business requirements.• BAU support on weekends and after hours.• Developed standard processes and instructions and checklists to reduce error rates and maintain consistent processes.

Sydney, Australia

Key Responsibilities• Outbound sales – Call cycle & warm/cold sales leads• Inbound sales & customer service• New product and core range distribution• Team leadership & management during team leaders absence• New staff training and developmentSelected Achievements• Awarded Outbound Sales Representative – 2006• Regained and managed several lost account relationships. Generated further warm leads for the territory managers through cold sales calls.• Appointed VIC/SA relief team leader whilst still the newest team member.

Diploma, Christian Studies

Higher School Certificate