Michael Smyth Email & Phone Number

• Build, maintain and manage expectations for critical relationships with industry stakeholders on highly complex issues.• Assist with program policy development considering impact on Agricorp products and issue resolution for policy and legislation.• Coordinate Agricorp responses to highly complex and contentious issues (weather, industry requests) and resolve unprecedented product and relationship issues. This regularly involves facilitating cross divisional meetings and leading corporate projects. • Act as a spokesperson at external events (commodity association annual meetings) on all business risk management programs offered by Agricorp.

Grain Financial Protection Program Enforced the Grains Act by completing elevator inspections and dealer audits, verifying storage obligations are met and payment requirements are adhered to.Audited grain storage receipts, cheques, and weigh bill records (both paper and electronic) Recommended directives and/or corrective actionsEnsured financial viability and ability to meet obligations

Production Insurance Program & CAISActed as an interface between Information Technology, the Customer Service Team and the producer ensuring the computer interface could meet the program needs.Managed priority projects for Production Insurance and CAISProvided input to process updates as a member of the Work Request CommitteeResearched and validated system errors resulting from data entry

Managed relationships with customers and stakeholdersProvided recommendations, directives, and enforcement of the Business Risk Management regulations based on experience and industry precedents (the Crop Insurance Policy)Acted as an advocate for customers at the Issues Review Committee, including responsibility to represent the interests of the customer, program equity and production insurance membership

Production Insurance Program & CAISProvided leadership and coaching to promote team development & cohesivenessProvided elevated levels of customer service, complaint resolution and problem resolutionEnforced the legislation and regulations including Production Insurance, Market Revenue, Farm Business Registration and CAIS.Designed and maintained an internal sales strategy, including sales contests, direct mailer campaigns and analysis of sales stats.

Worked with field staff, adjusters and regional managers to resolve customer issuesAssisted in developing manuals to aid in training and creating documentation for staff supportProvided customer service to customers, answering a variety of questions, and offering conflict resolution on all of the programs offered.