Michael Snowden Email & Phone Number

Kingston Upon Hull, England Metropolitan Area

Hull, England, United Kingdom

Hull, United Kingdom

Melton

Actively managing I.T. based systems. This includes software licensing, networking, telephony, managing supply inventory and overlooking the helpdesk support centre. Other summarized reasonability includes the listing of disturbed client’s computers, maintaining security policies, managing centralized management systems (including MacAfee Anti-virus/VPN.

Brandesburton

Responsible for requesting formal quotations and orders from third party suppliers for necessary software/hardware.Maintaining an efficient work environment to quickly resolve customer issues.Actively managing first-line technical support systems.Configuring client workstations to suited specifications encompassing both software & hardware.Managing users.

Hull, United Kingdom

Attending to remote desktop installation of Microsoft based client systems.Performing scheduled network maintenance within a multi-vendor environment.Attending to customer queries or complaints regarding I.T. issues/ problems.Actively troubleshooting reported I.T. faultsConstructed a wide-array of requested I.T.systems including work-base servers, high.

As a contracted technician at Vertex Solutions I am responsible for attending to reported I.T. related problems submitted by various different partnered companies. The common responsibilities include attending to remote desktop installations, performing network maintenance, attending to customer queries or complaints, actively troubleshooting reported I.T..

Provided first-line I.T. technical assistance to clients through offering information, advice and support. Constructed I.T. based workstations.Troubleshooting and resolved I.T. technical faults within a Microsoft environment (Windows 7).Managing a networks' 2nd and 3rd layer infrastructure. Maintaining I.T. systems. This includes managing software such as.

Handed sales transactions with customers and developed skill to deal with clients on a commercial level.Enhanced knowledge of I.T. systems through further hands on experience.Provided exceptional customer service in the deliverance of advice and support.

East Riding Of Yorkshire

Configured, installed and ran small to medium-sized enterprise network devices.Managed access to distribution layer switches and routers.Developed skills across a host of equipment from manufacturers including Cisco, Novell, HP, Netgear and D-Link.

Hull

Gained hands-on IT technical experience by supporting students with front-line IT issues.Demonstrated excellent skills in fault analysis and troubleshooting, resolving client queries in a timely manner as part of a team and in an individual capacity.Assisted with daily maintenance of faults on printers, faxes, scanners, etc.Proactively identified and.

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, It Administration

On-going

Comptia A+, It

Activities and Societies: Voluntary work Accumulated noted I.T. certification covering technical support, field service engineering and.

I-Pro Level 3 Customer Support/Provision, Customer Support/Provision, A Level

I-Pro Level 3 Networking - (A Level Equivalent) (2008), A Level

CCNA Configuring Switching CCNA Configuring Routing CCNA Troubleshooting CCNA Network Security

National Level 2 Btec Diploma - It/Support, Information Technology, Level 2

Activities and Societies: I.T. Club, Art Society, Musical group Studied I.T. technologies encompassing a variety of different sub-subjects.