I'm a dedicated, hard working and goal driven individual with 19 years of customer service experience. I'm looking to apply all that experience in the pursuit of a new career path. With my 19 years of experience, I have been afforded the opportunity to develop strong communication skills. I enjoy the connection I make with my customers. The connection I have with my customers is so strong, that they ask for me by name. They have the confidence that I will help them with their problem. If I can't help them, I'll ensure that a resolution is found. Although, I don't carry a managerial title, I have adopted a leadership role because of my tenure at Kroger. Fellow employees and managers come to me for insight and include me in alot of decision making. I look forward to using this platform to make more professional connections and to establish a stronger professional identity. if u have any questions feel free to contact me.