Michael Socic Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I joined Civica in November 2020 in their Libraries and Education Team, specifically managing the Professional Services Delivery team. This team was made up of project management, technical and training resources, who provide services to implement and support Civica’s Libraries and Education software to Councils, Government Departments, Libraries, and.

Melbourne, Australia

Senior Delivery Manager at Origin EnergyAt Origin Energy, my role was as Senior Delivery Manager for their SmartIVR initiative, moving their customer contact experience to a SaaS-based service based upon Amazon. The role involved leadership of multiple cross-functional teams implementing foundational technology changes and product roadmaps for their.

Melbourne, Australia

Senior Technical Project Manager at VoiceFoundry ANZI joined VoiceFoundry in April 2019 in their Professional Services team, managing the Amazon Connect Implementation for National Australia Bank (NAB). This project’s remit was to move their contact centre and IVR systems from their current Genesys platform to Amazon Connect in the cloud. VoiceFoundry was.

Melbourne, Australia

In this role, I managed the Project Management team for Nuance in region (5+ direct reports), and was Practice Discipline Lead for Project delivery. This involved: o Line management responsibility for the Project Management Teamo Project Management Office, maintaining appropriate project governance and discipline across the regions project service.

Melbourne, Australia

In addition to being responsible for Project Services delivery and PMO across the region, I delivered a number of new and ground-breaking applications using Nuance software across Australia and New Zealand. These included: o Voice Biometrics to the Australian Taxation Office (ATO) and ANZ NZo Virtual Assistant/AI to ATO, Sensis, Service Victoria, and.

In this role, reporting to the PS Director for ANZ, I was responsible for Nuance’s Professional Services engagements in Victoria, as well as to interstate telco customers such as Optus and Vodafone. I also had line management responsibility of 10+ staff, based in Victoria, and all PMs in ANZ, managing performance and professional development of these.

In this role, I managed Nuance’s Professional Services engagements for the Mobility business line in the APAC region. Nuance develops and deploys a number of products targeting the mobile phone and voice portal markets, and I was responsible for delivery of these projects across the region. Customers included Telstra in Australia, and Airtel and Comviva in.

In his role, I managed multiple development and support projects largely with Telstra. These projects were centred on delivery of directory assistance applications and customer care applications to Telstra’s Network Operations group. At any one time, the role involved managing multiple concurrent projects using Nuance consultants based in Australia, India.

I began working at Unisys at their research and development arm, ACUS. I worked there until the closure of the Melbourne site in May 1994. During my time there, I worked on the development of a product known as Designer Workbench (DW).I joined their Systems Integration Practice in1994. My roles here mainly involved project directorship, project management.

B.Sc, Mathematics, Computer Science

M.Sc, Astronomy

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