• Plan releases, outages, data refresh windows and cycles across all levels of environments, teams, and resources• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed stated expectations• Coordinate release content and effort based on the scope, pending work, third party applications, and/or operating system updates/upgrades• Conduct Release Readiness Reviews, Gate Reviews, and Go/No-Go Decision Mtgs.• Produce Deployment Plans, Run Books and Implementation Plans from lower environments through production• Create and maintain the release schedule for all core services and ensure alignment and communications across key partners and vendors• Lead and coordinate the go-live activities, such as managing the execution of the deployment plans, checklists and back out plans as necessary• Participate in Change Management meetings to discuss release scope, dependencies, and/or roadblocks

• Coach/Mentor teams to become self-organizing, self-managing, and self-correcting using Agile values, principles, methods, and practices• Participate in Project Kick-Off Meetings in order to build relationships, highlight scope and deliverables, collaborate the communication plan and discuss risks• Hold grooming sessions with Scrum teams to capture description of features and ensure the team has a high level understanding the user stories• Facilitate sprint planning session for the team to review the prioritized backlog, estimate effort, and commit to work within the upcoming sprint• Conduct daily stand up, remove roadblocks, act as servant leader, collaborate with stakeholders, and leadership• Lead end of sprint retrospectives to find opportunities to improve• Report team velocity through burn up/down charts via Jira

• Lead and collaborate with teams to standardize work so that Lean-Six Sigma methodologies (DMAIC, DMADV) could be used to eliminate waste and gain a competitive advantage• Work with Leadership to refine business strategies or develop new strategies that align the business so that they have a competitive advantage• Assist in chartering project scope, design and execute change management plan to achieve the metrics goals across the business• Ensure that best practices are designed into end-to-end value streams to decrease time-to-market and improve product and service quality• Use Design Thinking to create an innovative customer focused solution that meets the customer’s needs• Co-Created an Agile for Business methodology to help teams self-organize, manage information flow, follow Agile principles, reach consensus, and remove impediments• Created online tools to deliver business process improvement events, including Design Thinking, Lean-Six Sigma, Kaizen and Agile• Execute change management plans to achieve goals

• Manage, source and assign vendors to a portfolio.• Respond to client, vendor and customer requests or questions.• Train vendors, clients and customers on internal processes.• Audit vendor and company effectiveness for performance and improvement opportunities.• Supply, monitor, and report on all compliance issues to ensure the company and vendor stay in line with internal policies and regulatory requirements.• Create, maintain, and recommend updates to the Vendor performance score cards.• Prepare standard, complex and ad-hoc reports to review, trending/forecasting and analysis of data collected.• Update and speak to fluctuations in the month over month KPI.• Analyze data and collaborate with the business to ensure vendor requirements are met.

• Assists with identifying research compliance deficiencies• Recommends changes to operational systems / practices in order to secure compliance• Prepares timely, thorough, clear and concise written reports of research compliance audits• Works collaboratively with other departments to obtain required documents and actively researches background information as required for special reviews or investigations• Provides technical assistance as needed to ensure regulatory compliance is being met.

• Reconcile asset values and develop Real Estate market strategies for Freddie Mac properties• Monitor asset to ensure they are competitively priced in order to gain top market dollar• Negotiate sales contracts with broker network, to meet recovery targets and performance goals• Manage a diverse and highly performing vendor network• Support and assist in the implementation of department, corporate, and team initiatives targeting improvements in processes, effectiveness, cost reduction, and team problem solving• Designed daily work lists for the MV Pilot floating pool in order to maximize work efficiency• Designed and provide weekly analytical information for both the MV Pilot project and the PCV valuations by using various Excel functions and pivot tables

REO SR. Loss Analyst 04/08 – 01/11• Prepare monthly forecast for all REO portfolios that encompass over 31 million dollars in losses.• Identify accounts that require loss per government specifications by using Excel database• Obtain approval for all losses and work with accounting to ensure proper post to each account.• Maintain history of all approvals in order to support REO monthly / yearly audit reviews.• Research identified trouble accounts to explain what happened to the account while ensure all proper procedures were followed.• Monitor Forecast and attend weekly loss meetings to provide up to date standings, identify potential issues, speak to any update to the forecast.• Document / update all processes involved with REO losses• Manage one employee, to include monthly reviews, daily work flow, disciplinary actions.Ops Manager Outsource 11/07 – 04/08• Ops Manager to 4 outsource companies that have a total estimated inventory of 4300 properties.• Approve List price reductions, Market Plans, Repair items, Tax issues, and Offers• Escalate and make recommendations on items that require higher approval than level 3• Work with upper management on both internal teams and Outsource teams to meet deadlines• Ensure all reports are up to date Sr. Asset Manager 12/06 – 11/07• Manage a portfolio of Real Estate with an estimated worth of 5 million dollars.• Reconcile asset value using two bpos and then create a market strategy for marketing asset.• Facilitate rehabs, identify / escalate title issues when needed, work closely with the evictions coordinator to expedite properties to market.• Correspond with the agents, negotiate sales, execute contracts, and ensure Citi’s interest is protected.

REO Asset Manager 11/04 to 12/06• Implement repair / market strategies for a portfolio of over 75 REO properties • Research market though BPOs, 1004, and internet to determine initial strike price for properties • Interview and hire real estate agents to represent properties• Seek out contractors and approve all repair bids• Ensure completion of all rehab capital improvements • Negotiate all potential deals to ensure loss severity stays under marketing minimum requirements• Execute contracts once sale is approved Loan officer 9/02 to 11/04• Preformed credit analysis for sub prime loans• Managed multiple accounts through loan process• Work up all potential packages and present loan to customer

Transmission Alarm Database Manager

Rank E4 SpecialistBlack Hawk Mechanic / Crew Chief for the United States Army Reserve