Michael Soffer Email & Phone Number

Las Vegas, NV, US

• Represented client brands at 30+ high-profile events, conventions, and marketing campaigns, delivering exceptional customer service and increasing brand visibility.
• Presented product features and benefits to diverse audiences of 200+ attendees per event, tailoring messaging to suit customer needs and event objectives.
• Notable Brands: Nike, Hyundai, Oracle, Verizon, Red Bull Racing, English Premier League, Las Vegas Raiders.

• Spearheaded the design and development of user-friendly webpages, resulting in a 25% increase in user engagement and a 15% decrease in bounce rates.
• Refactored legacy code, reducing redundant code by 35%, which improved application performance significantly enhancing user satisfaction.
• Actively researched and kept up-to-date with emerging web development trends and technologies, bringing new ideas and insights to the team.

Las Vegas, Nevada, United States

• Provided exceptional customer service by assisting clients with lock-related issues and ensuring their security needs were met.
• Demonstrated strong problem-solving skills by diagnosing and resolving various lock and security challenges in a timely manner.
• Managed and organized tools and equipment to efficiently complete tasks, showcasing attention to detail and organization.

Las Vegas, Nevada, United States

• Executed front-line technical support, implementing expert solutions for laptop and desktop troubleshooting, achieving a 90% resolution rate.
• Implemented hardware enhancements including RAM and storage installation to boost device performance, utilizing advanced tools.
• Enhanced problem resolution by utilizing ticketing systems for efficient management of repair tasks, achieving a 99% post-service customer satisfaction rate.

Las Vegas, Nevada, United States

• Utilized persuasive communication skills to educate potential customers on the benefits of Cox Cable services, resulting in a 25% increase in new customer acquisitions.
• Effectively managed a high volume of leads, leveraging time management and organizational skills to efficiently cover assigned territories and maximize outreach efforts.