Michael Sofia Email & Phone Number

Albany, NY, US

Albany, New York Metropolitan Area

Albany, New York Area

Albany, New York Area

Albany, New York Area

Albany, New York Area

Manage projects to improve quality and consistency of user provisioning across multiple sites, including coordinating technician access to more quickly troubleshoot and correct issues. Participate in company projects to develop new onboarding processes and streamline existing processes. Supervise and train user provisioning staff in the responsibilities of.

Albany, New York Area

Coordinated and supervised provisioning efforts of the help desk and the Technician IIs, ensuring that deadlines were met for new user provisioning, and distribution of account information in a HIPAA-regulated environment. Maintained the central database of user accounts and credentials, introducing new accounts and terminating old accounts. Engaged.

Reviewed chemical research reports from the US and overseas, ensuring quality and compliance with standards and style. Reviewed, corrected, and signed certificates of analysis for chemical shipments to customers. Aided in maintaining company registry of synthesized compounds.

Issued library materials to company employees in the US and overseas, greatly expanding the reach of the library’s collection. Performed data collection and presentation for research projects for business analysts and sales operatives. Placed interlibrary loan requests through affiliated library groups, totaling several hundred libraries, for company.

M.S.I.S., Information Science/Studies

Bachelor Of Arts (B.A.), English Language And Literature