Michael Solis

Michael Solis Email and Phone Number

Engineering Architecture Expert at AXA Group Operations @ AXA Group Operations
Michael Solis's Location
New York City Metropolitan Area, United States, United States
Michael Solis's Contact Details
About Michael Solis

Application Performance and Monitoring Solutions, Engineering Architect. Specializing in Dynatrace App Mon, Dynatrace DC-RUM, HP Enterprise Suite, CA Workload Automation (AutoSys) 11.3.X and CA Application Performance Management Suite 9.X solutions. Certified ITIL v3 professional with experience in Change Management, Incident Management, Problem Management and Configuration Management processes and implementation with a focus on and experience with DevOps and AGILE application life-cycle management. 19+ years of experience in a 10000+ user environment of primarily Windows server, including installation, administration and configuration with a minor in Linux administration. I take extreme pride in my root cause analysis, troubleshooting and resolution abilities. Excellent person-to-person skills, including VIP users. Experience in L1 through L3 roles within a Help/Service Desk as well as a 24/7/365 Network Operations Center, including Team Lead positions. Experience (4+ years) managing a small (12 or less) team of Network Operations Center operators, including the training of on and offshore staff.

Michael Solis's Current Company Details
AXA Group Operations

Axa Group Operations

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Engineering Architecture Expert at AXA Group Operations
Michael Solis Work Experience Details
  • Axa Group Operations
    Engineering Architecture Expert
    Axa Group Operations Jan 2023 - Present
    Paris, Ile-De-France, Fr
  • Axa Xl, A Division Of Axa
    Performance Engineering Architect
    Axa Xl, A Division Of Axa Sep 2018 - Jan 2023
    Hamilton, Bermuda, Bm
    Application performance and analytics architect with over 14 years of professional experience total experience.
  • Axa Xl, A Division Of Axa
    Engineering Architect
    Axa Xl, A Division Of Axa Feb 2004 - Jan 2023
    Hamilton, Bermuda, Bm
  • Xl Catlin
    Performance Engineering Architect
    Xl Catlin Jan 2014 - Jan 2023
    Hamilton, Bermuda, Bm
    Engineering Architect for Workload Automation and Performance Engineering.
  • Xl Catlin
    Autosys Engineer/Architect
    Xl Catlin Jan 2008 - Jan 2023
    Hamilton, Bermuda, Bm
    CA Workload Automation - AutoSys Edition (WAAE) management and administration including Job Design and troubleshooting.Managed, administered and performed "Level 3" troubleshooting of CA AutoSys 4.5 including job design support and "Level 3" troubleshooting.Managed and performed a complete migration project of CA AutoSys 4.5 to CA WAAE 11.3 over a 4 month period. This includes the manual installation of WAAE 11.3 agents, removal of 4.5 agents and the migration of over 10,000 jobs.Manage and administer CA WAAE 11.3 application components; CA EEM, Workload Control Center (WCC) and the Scheduler servers for two environments including upgrades and patching. Level 3 troubleshooting of the WAAE application and jobs. Manage and maintain documentation of job standards, administrative tasks, audit controls and user documentation.
  • Xl Catlin
    Production Support Specialist
    Xl Catlin Jan 2012 - Jan 2014
    Hamilton, Bermuda, Bm
    ITIL process design, management and improvement including Change Management, Configuration Management, Incident and Problem Management.Work closely with Enterprise Management tools, including design and improvement utilizing CA Service Desk, CA Spectrum, CA eHealth, CA WAAE, Microsoft SCOM and the Xtraction Reporting application.
  • Xl Catlin
    Global Noc Team Lead - Incident Manager
    Xl Catlin Jan 2009 - Jan 2012
    Hamilton, Bermuda, Bm
    Monitor and Manage Incidents from Open until CloseStaff Management - Ensure adequate coverage and training
  • Xl Catlin
    Noc Engineer/Systems Administrator
    Xl Catlin Mar 2005 - Jan 2009
    Hamilton, Bermuda, Bm
  • Xl Catlin
    Desktop Engineer - Desktop Support
    Xl Catlin Feb 2004 - Mar 2005
    Hamilton, Bermuda, Bm
    Order, build and distribute company desktops and laptops for XL employees and consultants. Designed and built a base image for use on all new/rebuilt XL computers based on the Microsoft Windows 2000 Operating System.RSA VPN Server and Token Administration. Responsible for ordering, assigning and distributing VPN accounts and tokens to approved XL consultants and employees.Provided deskside support for user reported problems related to their computer, network, VPN, printer and other related issues.

Michael Solis Skills

Itil Windows Server Disaster Recovery Operating Systems Troubleshooting Sdlc Vpn It Service Management Servers It Strategy Vendor Management Incident Management Technical Support Vmware Software Documentation Active Directory Service Desk It Operations Autosys Data Center Requirements Analysis Software Development Life Cycle Service Delivery Business Continuity Citrix Business Analysis Itil Certified Software Installation It Management Problem Management Enterprise Architecture Sharepoint

Michael Solis Education Details

  • Norwalk High School
    Norwalk High School
    General Studies

Frequently Asked Questions about Michael Solis

What company does Michael Solis work for?

Michael Solis works for Axa Group Operations

What is Michael Solis's role at the current company?

Michael Solis's current role is Engineering Architecture Expert at AXA Group Operations.

What is Michael Solis's email address?

Michael Solis's email address is mi****@****oup.com

What is Michael Solis's direct phone number?

Michael Solis's direct phone number is +120396*****

What schools did Michael Solis attend?

Michael Solis attended Norwalk High School.

What are some of Michael Solis's interests?

Michael Solis has interest in Home Improvement, Automotive Repair And Restoration, Information Technology.

What skills is Michael Solis known for?

Michael Solis has skills like Itil, Windows Server, Disaster Recovery, Operating Systems, Troubleshooting, Sdlc, Vpn, It Service Management, Servers, It Strategy, Vendor Management, Incident Management.

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