Michael Solomon Email & Phone Number

Sacramento, Ca, Us

Houston, Tx, Us

Mortuary

Marlborough, Ma, Us

Raritan, Nj, Us

Asnières Sur Seine, France, Fr

•Provided Curative/Emergency Service, Preventive Maintenance, Updates (TBs), at customer's facility • Installed instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications. • Documented and recorded information to be included in the repair records in accordance with SOPs and regulatory agencies. • Analyzed, reviewed and inspected findings to determine source of problem via telephone and/or on-site. •Performed trouble shooting to repair, replaced necessary parts, or other corrective action to ensure optimal operation on analyzers per SOP. • Coordinated problem resolution within Field Support Group and other personnel to expedite repair. Minimize down time and drive Customer Satisfaction. • Adhered to all company policies and procedures. • Provided a communication link between the customer and the company to help ensure that effective service is provided to the customer. • Demonstrated proper operations to end users. • Responsible for effective management of company resources and equipment such as parts, tools, trunk stock, etc. • Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP. • Reviewed regional service contract metrics in order to drive customer contract renewal growth among primary accounts. • Special projects/tasks as assigned by RFSM. • Driven high level customer satisfaction through the successful completion of field service related duties and responsibilities. • Provided technical assistance/ troubleshooting as required. • Supported Sales, technical support and Marketing departments to foster teamwork and synergy.

Carlsbad, Ca, Us

Kiestra Lab Automation, Artic Sun 5000 TMS, Stryker Beds, & Cooling Systems)• Installed and serviced a variety of complex diagnostic medical devices, with minimum direct supervision.• Extended engineering phone support and coordinated with the client to resolve problems.• Traveled to hospital facilities on a daily basis throughout the United States.• Assisted end users with calibration methods and techniques, debugging, troubleshooting, computer related issues, software/and firmware installation.• Performed software upgrades, conversions, preventative maintenance and recalls.• Performed detailed test and maintenance procedures.• Prepared field service reports using electronic applications.• Provided a technical solution to the problems that occurred in the field.

Palo Alto, California, Us

• Supported a $2.5 billion project, 824,000 square feet, 368 patient rooms, 20 state of the art operating rooms, 8 interventional/radiology rooms, 3 MRIs, 3 CTs, and 1 interventional MRI.• Worked closely with nurses and other hospital staff in providing repairs and services to the equipment.• Provided technical inspections on new or transferred equipment; ensured equipment was within all governing rules.• Serviced medical equipment with mechanical, electronic, and digital principals.• Participated in the planning process and assessment of new clinical technology.• Installed and deployed various equipment and apparatus. Patient monitors, EKG, blood analyzers, defibrillators, and PCA pumps, etc.

Altamonte Springs, Florida, Us

• Managed the daily operations of an organization specializing in sensitive customer needs. . Assisted in funeral services and visitation including greeting of visitors, coordinating pallbearers, arranging transportation and parking.• Assisted in finalizing details of arrangement requests/needs.• Performed technical, cosmetic and embalming related services under the direction of a licensed Funeral Director.• Prepared and coordinated the preparation of funeral home related permits and documents.

Washington, Dc, Us

• Installed, qualified maintained service, modified, troubleshot, tested, and calibrated a variety of biomedical equipment and instrumentation by interpreting engineering and vendor information, schematic diagrams, and graphic illustrations.• Managed on-site installation at domestic sites as well as repaired life sciences and biomedical systems.• Diagnosed and corrected system or equipment malfunctions by repairing or replacing parts to ensure that biomedical equipment and internal circuitry meets specified requirements.• Performed a variety of routine tasks associated with the installation, service and calibration of a diverse range of biomedical equipment medical devices.• Purchased parts and maintained adequate inventory supplies.• Performed entry - level laboratory technician duties.

Randolph Afb, Tx, Us

• Prepared and possessed information systems requirements to support mission needs.• Monitored and managed information system security programs.• The focal point for internet and email management and use policies.• Conducted standardization training and managed Knowledge Operations Management staff.• Conducted information analyzed to determine proper flow and life-cycle management of information.• Maintained current operating orders, rules, policies, and regulations.• Ensured publications and forms meet prescribed style, format, and statutory.• Information technology and networking.• Managed hardware and software.• Removed and replaced components and peripherals to restore system operation.• Installed and configured software operating systems and applications.• Provided customer service to assist in the operation, restoration, and configuration of information systems.• Developed and implemented web sites and pages.

Bachelor Of Arts - Ba, Business Administration And Management, General

Associate Of Science - As, Information Technology

Funeral Service And Mortuary Science