Michael Southern Email & Phone Number

Gig Harbor, Wa, Us

Spokane Valley, Washington

Post Falls, Id

Post Falls, Id

Managed all departments within the company, (Service, admin, Warehouse, Sales). Responsibilities included • Develop, manage and finalize yearly departmental and company budgets • Identify and fix inefficient, policies, procedures and processes. • Work with Business units to determine reporting needs and then design and run the reports • Clearly communicate company goals and expectations and help managers attain those goals • Supervise staffing levels, employee training • Assign employee responsibilities and maintain job descriptions and performance standards • Create and maintain an atmosphere in which employees willingly produce at maximum capacity • Deal with any employee HR and or Job performance issues • Also maintained Head of IT responsibilities

Post Falls, Id

Brought in to analyze company’s long term goals and develop a strategic interdepartmental technology road map, with a focus on policy creation and business process development. Responsibilities included • Designing, building, and maintaining internal Infrastructure including but not limited to: o Wired and Wireless infrastructure and hardware o Server Configurations purchases and deployments o Windows 2012, 2008 and 2003 servers (2003 Server was an existing legacy server) o Domain Controllers, Hyper-V, Exchange 2010, MS SharePoint, MS SQL Server, IIS Servers o Establish and test backup procedures o Deploy end user Desktops and Maintain PC Image Libraries o Maintain company ERP and CRM software o Install and configure N-able n-Central RMM solution • Development of Company Helpdesk and ticketing system • Designing Department and company documentation and forms • Manage Company Security certificates • Manage external DNS and MX Records • Manage Network Services business unit • Work with customers to design and implement custom electronic document management solutions

• Assist independent dealerships in the development of Managed Network(IT) Services business units • Provide recommendations on o Business goals and objectives, Departmental Structure o Software and Tools including but not limited to PSA and RMM applications o Recommended training and certifications for Employees

Irvine, Ca

• Educate dealer principals on Kyocera’s Certified MPS Dealer program • Manage business relationships with 50 dealers in 8 states • Assist Kyocera dealers with developing market specific MPS programs. • Provide training/presentations on MPS sales techniques • Ride along with reps and teach them how to sell MPS and maximize their profits • Compile analyze and track data on equipment and dealer sales metrics • Develop reports for upper management

Irvine, Ca

Pre sales support for Kyocera/Copystar dealers, national accounts and direct branches covering Alaska, Washington, Oregon, Utah, Idaho, Montana, and Wyoming. Responsibilities included • Pre and Post Sales support of dealers and direct branches at Large opportunities. Would meet with decision makers and IT departments. Typically performing workflow/needs analysis and then translating the technical needs into functional specification documents and or Statements of Works (SOW) and would then design and implement the solution based on those specifications.• Schedule and coordinate networking support with client IT dept. prior to sale and during implementation. • Provide training on Kyocera equipment and software offerings as well as partner solutions. • Integration of Multifunction Printers (MFP’s) with Content and document management systems. • Troubleshoot and resolve print stream (Data) problems in specialty environments such as AS400, DOS • Print engine customization through the manipulation of print stream data like PCL codes

Lacey Wa

• Network administrator of software development group’s lab. • Lead SQAA developed QA policies/procedures for testing changes to web pages and applications.• Develop and execute test plans based on design specification documents.• Analyze product requirements to develop test cases and maintain project quality metrics and test schedules.

Associate’S Degree, Electrical And Electronics Engineering, And Comuter Science

High School, 12

Activities and Societies: Cross Country, Swimming