Michael Sparrow Email & Phone Number

Boston, Ma, Us

Northeast Region - United States

- Leading an AT&T Sales Team of up to 10 members to oversee up to 140 Global Enterprise clients - Accelerate mobility strategic efforts/renewals/proposals to win-share, grow net adds. - Maintaining key relationships, measured by sales growth, CRU + Total Billed Revenue of nearly $90M.- Responsible for development of CSE/Sellers and AM/Account Manager staff.- Key Focus: TBR, CRU, UEM, Security, 5G, IoT, FirstNet, Digital Transformation.- Responsible to forecast CRU… Show more - Leading an AT&T Sales Team of up to 10 members to oversee up to 140 Global Enterprise clients - Accelerate mobility strategic efforts/renewals/proposals to win-share, grow net adds. - Maintaining key relationships, measured by sales growth, CRU + Total Billed Revenue of nearly $90M.- Responsible for development of CSE/Sellers and AM/Account Manager staff.- Key Focus: TBR, CRU, UEM, Security, 5G, IoT, FirstNet, Digital Transformation.- Responsible to forecast CRU growth/deacts and manage/grow a robust funnel.- Verticalized focus on Manufacturing, Transportation and Finance Industry.- Awarded by VP GES Mobility, “Raising The Bar” Recognition 7 times in 2023. Show less

Northeast Region - United States

- In 2021 managed 26 accounts (Tier 1, Tier 2, Top Fortune 500 Clients).- In 2020 sales mobility overlay to 193 P&G + 136 ACQ Accounts under AT&T AVP.- Accelerate mobility strategic efforts/renewals/proposals to win-share - Built relationships and measured by growth of strategic solutions: CRU, Mobility Total Billed Revenue (TBR), MAP “Mobility Application Products” and IoT "Internet of Things".- Experienced w/ AT&T Mobility products, services, strategic solutions… Show more - In 2021 managed 26 accounts (Tier 1, Tier 2, Top Fortune 500 Clients).- In 2020 sales mobility overlay to 193 P&G + 136 ACQ Accounts under AT&T AVP.- Accelerate mobility strategic efforts/renewals/proposals to win-share - Built relationships and measured by growth of strategic solutions: CRU, Mobility Total Billed Revenue (TBR), MAP “Mobility Application Products” and IoT "Internet of Things".- Experienced w/ AT&T Mobility products, services, strategic solutions, innovation.Key Focus: CRU, IoT, MAP, UEM "Unified Endpoint", Security, MFS, 5G, Digital Transformation, FirstNet.- Responsible to forecast CRU 'Corporate Responsible" growth/deacts + manage/grow a robust funnel.- Target key financial firms to identify mobility landscape and earn CRU share.- Understand business client’s needs to customize a compelling wireless solution.- Quarterback all steps in the process: relationship, discovery, qualifying, pre-sales, pricing, contracting, implementation, deployment, optimization.- Collaboration, partnership, training amongst AT&T Mobility Account Teams.- Awarded: "Above & Beyond” Recognition 8 times by Executive Leadership: Apr + Dec 2021, Zee Hot Shot Q3 2021, Significant Sale Q3 2021 and May + Jul + Aug + Sep of 2020 for outstanding individual & team behaviors. Show less

Northeast Region - United States

- Managed the relationship, partnership, and growth of up to 25 Global Enterprise Business accounts.- Responsible for portfolio of $20M+ in integrated wired/wireless annual revenue. - Measured by the growth of strategic sales and services across both wireline and mobility, total billed revenue (TBR) and retention.- Handled top finance firms, Tier 1, Tier 2, Top Fortune 500 clients. - Understand business customer’s needs to shape the proper and effective solution.- Digital… Show more - Managed the relationship, partnership, and growth of up to 25 Global Enterprise Business accounts.- Responsible for portfolio of $20M+ in integrated wired/wireless annual revenue. - Measured by the growth of strategic sales and services across both wireline and mobility, total billed revenue (TBR) and retention.- Handled top finance firms, Tier 1, Tier 2, Top Fortune 500 clients. - Understand business customer’s needs to shape the proper and effective solution.- Digital Transformation, Network, Cloud, AVPN, ADI, SD-WAN, BVoIP, IP Toll Free, Security.- Coordinated all steps in the sales and solutioning process: pre-sales to deployment.- Promoted from Sales Account Manager to Strategic Account Lead (Early 2018). - Sales/Metric Points: Blend Q1/Q2/Q3/Q4 2019 - Metrics Points 182% EoY 2019.- Top Sales Team in Global Business/Finance Team: EoY 2019 at 103.3% to TBR goal.- Top Sales Team in Global Business/Finance Team: EoY 2018 at 101.5% to TBR goal. Show less

Northeast Region - United States

- Successfully managed relationship/growth of 30 Premier Client Group accounts.- Part of sales team responsible for portfolio up to $35M combined annual revenue. - Full responsibility for both mobility acquisition + retention of corporate clientele.- Partnered with iconic brands and companies - Tier 1, Tier 2, Top Fortune 500 clients. - Collaborated to uncover client needs to tailor a custom fit and effective solution.- Provided solutions: large scale mobility devices… Show more - Successfully managed relationship/growth of 30 Premier Client Group accounts.- Part of sales team responsible for portfolio up to $35M combined annual revenue. - Full responsibility for both mobility acquisition + retention of corporate clientele.- Partnered with iconic brands and companies - Tier 1, Tier 2, Top Fortune 500 clients. - Collaborated to uncover client needs to tailor a custom fit and effective solution.- Provided solutions: large scale mobility devices, iPad/Tablet, LTE failover & IoT.- Managed projects – MDM/UEM, Stage & Kiting, IoT back-up failover, security.- Involved with sales process steps - pricing negotiations, contract, implementation.- Led NE mobility sales branch 2017 @ 102% EoY CRU (highlights 167% Jan, 180% Oct).- Led NE mobility sales branch 2016 @ 125% EoY CRU and 114% EoY MAP. Show less

Northeast Region - United States

- Responsible for marketing in Northeast supporting home solutions + bundled wireless services to successfully grew Uverse/Wired/DTV, YoY 2012, 2013, 2014.- Managed execution/support of wired products & promotions - acquisition/retention.- Sales marketing support, partnership, collaboration to Retail, Dealer, D2D channels.- Creation and ongoing maintenance of market wireless/wired competitive analysis. - Responsible for high level communication to market VPGM’s, DOS’s… Show more - Responsible for marketing in Northeast supporting home solutions + bundled wireless services to successfully grew Uverse/Wired/DTV, YoY 2012, 2013, 2014.- Managed execution/support of wired products & promotions - acquisition/retention.- Sales marketing support, partnership, collaboration to Retail, Dealer, D2D channels.- Creation and ongoing maintenance of market wireless/wired competitive analysis. - Responsible for high level communication to market VPGM’s, DOS’s, leadership.- Proposed, generated & implemented promos, incentives & initiatives driving sales.- Strategic alliance with national HQ to generate direct mail + marketing campaigns- Coordinated focus groups, field visits, trainings w/ high level visibility in the field.- Creation implementation, maintenance of market’s U-verse/DIRECTV Playbook. - Assisted retail merchandising efforts to ensure “extraordinary experience”. Show less

Connecticut, United States

- Responsible to oversee the Northern CT Region managing as many as 11 Company Owned Retail locations (COR) and Business-In-Retail initiatives.- Coached and developed 100+ Sales, Service and Management employees.- Strategically worked to achieve company goals/sales objectives – Gross Add’s, Upgrades, Feature Revenue, Accessory Revenue, Wired Products (U-verse TV, DTV, Internet, Home Phone), Emerging Products, Customer Satisfaction, NPS "Net Promotor Score".- Grew the business in… Show more - Responsible to oversee the Northern CT Region managing as many as 11 Company Owned Retail locations (COR) and Business-In-Retail initiatives.- Coached and developed 100+ Sales, Service and Management employees.- Strategically worked to achieve company goals/sales objectives – Gross Add’s, Upgrades, Feature Revenue, Accessory Revenue, Wired Products (U-verse TV, DTV, Internet, Home Phone), Emerging Products, Customer Satisfaction, NPS "Net Promotor Score".- Grew the business in many sales metrics highlighted by significant YoY growth with Gross Add’s & Upgrades (ie: December 2008 region achieved 4509 Opp’s with improvement in December 2009 to achieved 6109 Opp’s for 35.5% YoY growth) – ranked 2nd of 63 Northeast regions.- Increased Feature Rev from $19 to $28, Accessory Rev from $42 to $65 (Per Op). - Designed/implemented cost saving initiatives and S.M.A.R.T. action plans to meet monthly/annual objectives increasing store operation efficiencies and productivity.- Involved with strategic planning to build out or close store locations in the region.- Implemented/trained managers on AT&T Customer Experience, sales, service, ops Show less

Northeast Region - United States

- Responsible for managing all aspects of the largest Exclusive Branded Dealer in the Northeast for Sprint; including retail/business sales and marketing, customer relations, back office & operations. - Oversaw sales & operations for CT/MA/RI totaling approximately 12M in pops.- Reported directly to the Owner/Principal. Responsible to oversee over 40+ retail locations, 150+ sales and service employees, 4 Area District Managers and 7 back office operational support staff.-… Show more - Responsible for managing all aspects of the largest Exclusive Branded Dealer in the Northeast for Sprint; including retail/business sales and marketing, customer relations, back office & operations. - Oversaw sales & operations for CT/MA/RI totaling approximately 12M in pops.- Reported directly to the Owner/Principal. Responsible to oversee over 40+ retail locations, 150+ sales and service employees, 4 Area District Managers and 7 back office operational support staff.- Developed, implemented, executed plans to meet all company goals and initiatives. - Ran all departments: Sales, Marketing, HR, IT, Operations, Finance, Commissions. - Involved with lease negotiations, contract review, strategic partnerships, vendors. - Facilitated trainings, developed employees, created company policy & procedures.- Compensated on company’s growth/profit with incentives to maintain + grow base. Show less

New York, United States

- Previously Dobson Communications (acquired by AT&T / Cingular Wireless)- Managed 5 markets in NY totaling approximately 2.5M in population.- Directly oversaw 3 sales channels including Retail Sales, Direct Business Sales & Indirect Sales. - Responsible for overseeing 4 District Retail Managers (covering 25 doors), Direct Business Sales Manager, Indirect Sales Manager (covering 60 doors) and over 100 Sales and Service staff. - Compensated based on Market’s Net Subscribers… Show more - Previously Dobson Communications (acquired by AT&T / Cingular Wireless)- Managed 5 markets in NY totaling approximately 2.5M in population.- Directly oversaw 3 sales channels including Retail Sales, Direct Business Sales & Indirect Sales. - Responsible for overseeing 4 District Retail Managers (covering 25 doors), Direct Business Sales Manager, Indirect Sales Manager (covering 60 doors) and over 100 Sales and Service staff. - Compensated based on Market’s Net Subscribers, Churn, Market Business Objectives & EBITDA.- Responsible to maintain and grow a customer base of approximately 150,000 subscribers.- Developed, implemented & executed plans to meet financial goals including: Churn, Gross Add’s, Average Revenue Per User, Cost Per Gross Add, Operating Revenue & Total Operating Expenses. - Collaborated and worked directly with the Marketing and Network Engineering departments.- Strategically developed plans to build out and increase distribution in each sales channel.- Designed and implemented cost saving initiatives specific to each sales channel to exceed goals. Show less

Connecticut, United States

- Responsible to oversee 12 of 22 Retail Stores + 13 National Retail Walmart's in CT. - Directly oversaw 12 Store Managers and 75+ Sales and Service employees. - Met Key Performance Indicators (KPI) to grew region from 6M to 7M annual rev.- Awarded Excellence Club honors 3 of 6 times 2002 for managing the top region.- Handled HR related functions such as recruiting, hiring, development, discipline.- Created marketing initiatives, policies, training programs and… Show more - Responsible to oversee 12 of 22 Retail Stores + 13 National Retail Walmart's in CT. - Directly oversaw 12 Store Managers and 75+ Sales and Service employees. - Met Key Performance Indicators (KPI) to grew region from 6M to 7M annual rev.- Awarded Excellence Club honors 3 of 6 times 2002 for managing the top region.- Handled HR related functions such as recruiting, hiring, development, discipline.- Created marketing initiatives, policies, training programs and compensation plans.- Implemented and trained managers regarding sales, service procedure, sales technique, data applications, cash operations, inventory control and merchandising Show less

Brighton, Ma

- Responsible for sales and full operations of the Brighton Communication Center.- With 17 employees the location generated approximately 2.6M in annual revenue.- Increased the business by 57% in 2000 and 24% in 1999 over total sales in the previous years.- Finished at 111% to sales quota for the 2000 year (highlighted by 169% to quota in June)- Monitored all sales, service, finance, mobile installation, asset protection and inventory. - Asked to handle additional… Show more - Responsible for sales and full operations of the Brighton Communication Center.- With 17 employees the location generated approximately 2.6M in annual revenue.- Increased the business by 57% in 2000 and 24% in 1999 over total sales in the previous years.- Finished at 111% to sales quota for the 2000 year (highlighted by 169% to quota in June)- Monitored all sales, service, finance, mobile installation, asset protection and inventory. - Asked to handle additional responsibilities managing the Waltham Communications Center.- Handled all HR related functions such as recruiting, hiring and performance management.- Developed and trained staff regarding sales technique, product and merchandising. Show less

Massachusetts, United States

- Established clientele among corporate clients through utilization of IPC skills. - Attained 181% of cellular quota and 175% of accessory quota for the 1998 year.- Signed the most “new corporate contracts” in the company for the 1998 year. - Activated over 1,300 customers in 1998 (ranked 2nd overall in the company).- Maintained, established, conducted wireless sales for over 100 corporate accounts.- Prospected new business, sold wireless service solutions to corporate… Show more - Established clientele among corporate clients through utilization of IPC skills. - Attained 181% of cellular quota and 175% of accessory quota for the 1998 year.- Signed the most “new corporate contracts” in the company for the 1998 year. - Activated over 1,300 customers in 1998 (ranked 2nd overall in the company).- Maintained, established, conducted wireless sales for over 100 corporate accounts.- Prospected new business, sold wireless service solutions to corporate clients. Show less

Massachusetts, United States

- Aided Major Account Sales Representatives in sales to hundreds of corporate accounts. - Implemented various procedures to increase sales productivity.- Attended all sales and computer training courses and competitive edge seminars.- Provided sales to customers both inside and outside the Randolph Communication Center.

Westwood, Massachusetts, United States

- Earned title “Team Lead”, conducted sales of enhanced cellular services to new/existing customers.- Trained new employees and provided cross-training to existing employees from all over the nation. - Corresponded daily with customers and all points of distribution, including Direct/Indirect Teams. - Implemented credit policies, evaluated credit applications and monitored fraud.