Michael Spears Email & Phone Number

Albuquerque, New Mexico, United States

● Assist in overseeing day-to-day retail operations and staff.● Help Store Manager recruit, train, and supervise retail staff (sales and operations).● Motivate staff to meet sales targets and maintain excellent personal sales.● Oversee stock levels.● Address customer complaints and issues in a professional manner.● Handle staff conflicts, complaints, and problems.● Prepare various promotional materials and in-store displays.● Ensure compliance with various health and safety regulations.● Greet customers upon entrance.● Check on purchase orders for customers.● Assess customer needs and wants; answer customer questions and concerns.● Provide appropriate product recommendations by understanding the Purple products and history.● Ensure merchandise is in-stock and displayed on shelves in a presentable manner.● Use point of sale (POS) system to conduct purchase transactions.● Find innovative ways to improve sales and boost revenue.● Follow opening and closing procedures.● Team up with co-workers to ensure customer satisfaction.● Build lasting relationships with customers.● Memorize in-store promotions and special offers in order to communicate to customers.● Cross-sell and upsell products.● Assist in product inventory procedures.● Process merchandise returns.● Use point of sale (POS) system to conduct purchase transactions.

Albuquerque, New Mexico, United States

● Represented the company as the face of our brand in our sales team.● I Built rapport with potential customers to set appointments.● Qualified prospective customers for solar and storage solutions.● Scheduled appointments with customers and Field Sales Consultants.● Met or exceeded all team and individual sales goals

Albuquerque, New Mexico Area

- Handled day to day operations of the store including opening and closing duties.-Worked with a staff of eleven, and handled required follow-up daily, weekly and monthly.- Oversaw an increase of 2.1 million dollars year over year.- Worked closely with upper management to implement and change policy to better suit the companies vision.- Worked with employees to get the best results, and when we fell short I handled discipline.

● Completed all ordering for supplies and food● Handled all employee discipline● Worked with ownership to ensure the store was running to the best ofits ability● Controlled all hiring● Performed all daily/monthly accounting for the store● Created all work schedules