- Achieved sustained growth by consistently securing new business opportunities while fostering long-term client relationships through exceptional event execution and precise planning, resulting in continued revenue growth and client satisfaction.- Effectively generated and nurtured a robust pipeline of prospects resulting in consistent new event bookings, contributing to the continual growth and success of the business.- Proactively acquired comprehensive information from groups and consistently delivered accurate status reports from booking initiation to event culmination, while meticulously managing all logistical details, ensuring thorough preparation and finalization well in advance of each event.- Significantly expanded lead generation by strategically leveraging Facebook and Instagram advertising to promote the craft beer industry in Tampa Bay, resulting in a substantial increase in customer engagement and sales opportunities.- Implemented effective cost management strategies to optimize profitability by diligently tracking and analyzing weekly and monthly expenses, resulting in financial growth and improved overall profitability.- Successfully drove a remarkable 28% increase in revenue and a substantial 33% growth in the number of events during the last calendar year. Through strategic planning and execution, consistently exceeded performance targets, contributing to

- Achieved top-tier customer service delivery, resulting in enhanced satisfaction and retention rates.- Provided personalized greetings and effective solutions, consistently ensuring positive shopping experiences for patrons.-Optimized product visibility and organization, adhering meticulously to planograms and conducting regular product checks, contributing to improved store aesthetics and customer accessibility.-Played a pivotal role in maintaining optimal product availability by efficiently stocking, unloading, and maintaining shelf sets, facilitating a seamless shopping experience for customers.- Upheld strict cleanliness and sanitation standards throughout the store, garnering commendations for a safe and hygienic environment.- Demonstrated exceptional proficiency in operating various backroom equipment, including pallet jacks, scissor lifts, bailers, compactors, and scrub machines, ensuring smooth operations and efficient workflow

- Successfully orchestrated a diverse range of community, charity, public, and private events, leveraging strategic planning and adept coordination to ensure seamless execution. Additionally, served as a pivotal liaison for partners and external vendors, fostering collaborative relationships and enhancing event outcomes.- Directed the sales and flawless execution of in-house catering events, adeptly managing budgets to maximize profitability while ensuring exceptional service delivery. Implemented cost-saving initiatives and efficient resource allocation, resulting in consistently successful events that exceeded financial targets.- Championed a culture of excellence by serving as a mentor and leader, providing comprehensive training and guidance to team members to uphold and elevate the brand reputation. Through effective coaching and development initiatives, empowered staff to deliver exceptional hospitality, resulting in heightened guest satisfaction and strengthened brand loyalty.- Directed the flawless execution and meticulous set-up of each event, orchestrating seamless operations and fostering clear communication channels with team members to ensure optimal efficiency. Through proactive leadership and strategic coordination, consistently delivered events that surpassed expectations and delighted attendees.- Implemented strategic organizational leadership to drive operational efficiency, resulting in a remarkable 43% increase in catering sales. Through proactive management and innovative initiatives, optimized processes to meet customer demands and exceed revenue targets.

- Led daily operations and managed key administrative functions, such as payroll, staff allocation, and scheduling, to ensure smooth and efficient business processes through effective oversight and streamlined procedures, enhanced workforce productivity and operational effectiveness.- Established a structured framework of daily pre-shift and monthly employee meetings to enhance operational productivity and efficiency. By fostering regular communication and alignment of goals, effectively boosted team morale and performance, resulting in improved operational outcomes and customer satisfaction.- Proactively engaged with guests and team members to solicit feedback, address issues, and resolve concerns in real-time, resulting in tailored and effective solutions. By fostering open communication channels, significantly improved guest satisfaction levels and strengthened employee morale, driving overall business success.- Achieved a remarkable 37% increase in overall sales in the first year, further bolstered by a subsequent 20% sales growth attributable to innovative strategies and the introduction of new event concepts. Through strategic planning and dynamic initiatives, consistently exceeded sales targets and drove sustained revenue growth.- Implemented a proactive schedule for weekly repair and maintenance of draft lines and faucets, ensuring compliance with stringent health regulations and maintaining impeccable sanitation standards. Through meticulous coordination and attention to detail, consistently upheld a pristine environment, safeguarding the health and satisfaction of patrons and enhancing the venue's reputation.

• Assured day to day activities have been completed to the satisfaction of the GM• Performed checkouts of bartenders and counted and balanced all banks• Worked closely with the Tasting Room GM and Owner to ensure guests satisfaction during private and public events• Ensured cleanliness throughout the tasting room• Responsible for opening and closing the Tasting Room

• Provided brewery tours to groups of 10 – 35 people• Offered customers a detailed description of our different core brands they would be sampling as well as other beers they could expect while on the tour• Promoted from part-time beertender to full time administrator when we opened our own physical location in March of 2016• Answered, responded and sold our tour service to consumers via phone, email and in person• Responsible for filing all invoices, receipts and paperwork for the company

- Delivered exceptional customer service by providing in-depth product knowledge and swift conflict resolution, resulting in high levels of customer satisfaction and loyalty. Consistently exceeded service standards, fostering positive customer experiences and driving repeat business and referrals.- Facilitated a collaborative and high-performing work environment by fostering open communication and teamwork among colleagues, resulting in the efficient delivery of optimal solutions. Demonstrated leadership in promoting synergy and innovation, driving successful outcomes and enhancing organizational effectiveness.- Consistently showcased exceptional expertise and proficiency in Apple technology and applications, enabling effective problem-solving, innovative solutions, and seamless integration across diverse environments. Demonstrated a track record of delivering impactful results and driving organizational success through comprehensive knowledge and strategic utilization of Apple products.- Strategically cultivated partnerships with local business owners, leveraging Apple products and services to drive transformative changes and establish best practices. Through collaborative initiatives, empowered businesses to optimize operations, enhance efficiency, and achieve sustainable growth.

• Ensured that guest satisfaction was met with each and every transaction for each and every home game• Responsible for inventory prior to and at the end of each game• Responsible for monitoring the activity of multiple different stands throughout each game• Responsible for troubleshooting POS system and card readers when down.

• Selectively vet and invite senior level executives from Fortune 1000 organizations to select events• Research intensively to understand the relevant issues for market and communicate those issues effectively to senior level executives• Develop and maintain an ongoing database of existing and potential new clients• Attend events to ensure smooth running of the events and improve customer service through face to face interaction

Worked all parts of a baseball teams game day operations. (Ticket sales, concessions, on-field events, PA booth coordination, customer service)Expanded fan base through door-to-door and city-wide marketing.Worked with local business to generate new sales.Attended promotional events within the community.Worked directly with the team GM and assisted with event management.Received the Sara Whiting Young Professional Award for intern of the year.