Michael Speight Email & Phone Number

Raleigh, North Carolina

Raleigh-Durham, North Carolina Area

Communicates staffing needs to Operation Manager which may include using the Requisition process, assisting in identifying and interviewing quality candidatesAssures that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)Assures that employee grievances are heard with help from appropriate branch or region HR support employees.Assists with the communication of policies, company announcements and job openings.Provides the basis of a great place to work by treating staff with respect.

Raleigh-Durham, North Carolina Area

Monitored internal and external events that occurs on site. Served as the focal point for managing and coordinating a response to incidents that occurred at the facility. Monitored events via camera and access control system and logged all information in a log. Monitored security systems and information sources to assess any possible impact to the employees or the client. Assisted with crisis response, ensuring relevant events are escalated and responded to in an effective and timely manner.

Wilson, Nc

Met and exceeded customer and team member expectations by providing service and teamwork Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations Provides quality service to the customer by anticipating guests needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay. Supervise the operations of the front desk to ensure that guests receive excellent customer service.Controlled cash transactions at the front desk and maintain responsibility for personal bank .Ensure front office log book and hotel log book are always updated and required actions are taken.Responded to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

Bachelor'S Degree, Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General