• Configures, image, tests, install and repair Dell and HP PC's and Laptops, printers, peripheral equipment and software, Cisco VoIP phones. • Knowledge of voice, data, and video network cable systems and responsibilities include installing data cables, testing cable networks, and/or monitoring cable performance. • Responsible for investigating various computer hardware and software issues independently and with the assistance of peers and/or vendors support.• Answered customer's questions and addressed problems and complaints in person and via phone.• Reconfigured active directory objects, updated and changed users passwords using active directory users and computers.• Use Remote Viewer and Remote Desktop Connection utilizing DATTO RMM to repair issues with user PC's.• Troubleshoot, configure and test switch ports as needed.

• Answer Support phone calls and answer technical support questions customers may have. • Use Tigerpaw software on a daily basis to create schedules for techs, create service orders, update customer database, add and delete parts from inventory and print daily task sheets.• Proficient using Microkey software to access customer security logs and use the information to troubleshoot problems as necessary• Access customer security hardware using Compass software to make changes to programming remotely as necessary• General IT support with Phone Systems, Desktops, Printers, TVs, Server, Access Control, Cameras and Security System, Ice Machine. • Manage MaaS360 software on all IPads

• Adjust sensitivity of units based on room structures and manufacturers' recommendations, using programming keypads. • Consult with clients to assess risks and to determine security requirements. • Drill holes for wiring in wall studs, joists, ceilings, and floors. • Examine systems to locate problems such as loose connections or broken insulation. • Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping. • Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components. • Test and repair circuits and sensors, following wiring and system specifications.• Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.• Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.

• Deploy Windows 7 Enterprise corporate image onto 190 Dell Optiplex and Latitude computers• Install and configure Predator 9 software• Install and configure Office 2010• Back-up and restore user data• Assist end user with understanding and using Windows 7• Some help-desk experience

• Electrical troubleshooting and repair • Program, troubleshoot and repair Genfare fare-boxes• Utilize Allison, DDECIII, Cummins Insight and Thermo King IntelligAIRE diagnostic software• Inspect, repair and maintenance of diesel and gasoline powered buses, trucks,cars and other equipment• Prepare work records• maintain inventory of equipment and supplies• Respond to service calls, troubleshoot and repair vehicle problems

• Installed and updated software as needed• Answer help-desk requests• Moving and installing network and phone lines• Server maintenance and tape back-up• Building and installing new computers and replacing monitors• Maintained intranet web site, aided in redesign• General cleaning of office and shop pc's

• Electrical troubleshoot and repair• Replace cannon plugs• Circuit board diagnosis/repair• Diagnose and replace weapon system Control Units• Load munitions onto aircraft