Michael Spencer Email & Phone Number

Swindon, United Kingdom

Conduct employee one-to-ones.Deliver training to internal employees.Deliver training to external customers.Help test and develop new SAP transactions.Managing large distribution account $20m+.- Liaise with planning to coordinate customer order backlog and expedite orders when needed- Raise quotations and help with product selection- Update and maintain pricing agreements as directed by Sales team- Solve technical queries, either directly or via company technical departments- Run analysis and build up evidence to escalate and query issues with relevant departments- Coordinate customer complaints and invoice queriesMeet with customer to discuss status of orders and general issuesTESOG Key User Responsible for management of day to day resolution of customer delivery issues when escalated from CSRs

Primary point of contact for various trade accounts within AD&M division.Primary point of contact for IS Rayfast, UK distribution account $20million + annual bookings.Liaise with different departments i.e. planning, pricing, product information and engineering to help my customer with enquiries.Enter orders and raise quotes when requested via SAP and ecommerce.Progress and expedite orders when needed.Meet with customer to discuss status of orders and general issues.Answer technical queries from customers as required, using intranet technical reference and try to be able to offer alternatives using the available recourses. Investigate and issue credits, debits and returns when necessary.TESOG Key User Be the Inside Sales representative for training on company Ecommerce system via distribution training and also visiting customers to conduct the training.

Take off and order materials along with the correct plant.Co-ordinate material deliveries in accordance with the construction programme and site constraintsPlanning and effective utilisation of agency labourCarry out site Health and Safety InductionsCarry out all site administration in-line with company procedureCarry out LOLER and PUWER checksEffective recording of all sub contractor resource schedules using MS ExcelSole responsibility for management of site, reporting directly to the Contracts Manager (two sites, others were reporting to a site manager)Oversee day-to-day running of the site

Taking calls from customers and handling their queries.

Bachelor Of Arts (Ba), Journalism

BA Hons in Journalism

As Levels, Media Studies, English Language And Politics

High School, Media Studies, English Language, It, Italian

High School

GCSEs