Michael Spoor Email & Phone Number

Engineering and operational responsibilities for building new wholesale open access fiber networks in strategic geographical locations - Network Systems Engineering- Site Acquisition and Real Estate- Site Design - Construction for Access Origination Points- Design & Assign for Logical Provisioning- NOC Operations

Provided engineering, product development, technology operations, business counsel, support services & consulting to a top Fortune 10 company

Systems Engineering & Realization / Operational Automation and Program Management / Wireless Technology & Design / Advanced Technology- Created a Security, Compliance & Risk Mitigation forum to address Internal Audit and vulnerabilities. Design metrics, multi-year financial plan & compliance roadmap.- Lead Network CTO collaborative effort across CTO, CSO & Product strategy for consumer "cleaner network" solutions. • Integrated DevOps/DevSecOps to drive rapid development cycles.- Created a prioritization model for cycle development requests of Software Defined Network (SDN).- Drive NDA high value cross-organizational initiatives between CTO & Chief Security Office (CSO).• Established 5G Use Cases & framework to drive benefits of monetization & public relations. • Lead PMO for Network Transformation Layer 3+ to increase resiliency for geo-diversity in a “smoking hole” scenario. Modeled five critical cities. Established “Guiding Principles” for network augmentation. • Defined & guided 31 initiatives across multiple development and operational organizations to improve the life cycle experience in support of D2/ECOMP labs.Recent Certifications:LinkedIn: - Design Thinking: Implementing Process- Design Thinking: Understanding the Process- Design Thinking: John Maeda on Design, Business & Inclusion- Design Thinking: Customer Experience- Succeeding in DevOpsAT&T University: - NextGen FirstNet- Generations In Action - Diversity & Inclusion- Cloud Computing - Bronze Technical Development- API - Bronze IT Sourcing- Workforce 2020: Agile Program/Project Management - Technical PMO- Workforce 2020: Agile Program/Project Management - Agile Development- Leading with Distinction 2019- Spectrum Video Learning Series

Dallas, Tx, Us

Field and Service Transformation - Technology OperationsWork Flow Systems Planning for Technology Operations field technicians in support of Business Care planning and optimization. Objective is to reduce repeat call-outs, streamline processes and procedures from complex methods and procedures to efficient one-technician guideline and improve overall performance for each dispatch that lead to a multi year financial and force to load reduction. Lead a team that spans multiple geo locations; responsible for optimizing the Business Services processes and reducing unit cost within regional field organizations across the AT&T footprint.Asset Management: Functional responsibility for auditing and compliance to CLEC and Regulatory per FCC or State guidelines through monthly corrective action plans.Certifications obtained: Agile Program/Project Mgt Bronze Certification T-University Technology Transformation Certification ATO Leadership Transformation Certification T-University Leading With Distinction 2015 T-University Network Transformation Certification

Dallas, Tx, Us

Responsible for new service introductions and process support for emerging technologies including but not limited to VoLTE, Cloud, Enterprise Product, Connected Car and process efficiencies that drive operational models for the Technology Operations Centers.Responsible for executing tactical solutions and driving strategy for mobility operations centers to implement efficiency and automation.Process efficiencies and operational modeling for Mobility Service Operations and Radio Access Network (RAN) Performance Management and Operations centers (PM&O).Strategic partner for corporate driven & NDA programs (e.g. AIO/Jasper, Project Agile, etc).Develop and implement projects across Consumer Care, Retail and Network operations through a dedicated Work Flow Optimization program that focus on Net Promoter Score improvements, cost reductions and center improvements.Business case and financial oversight on mobility programs supporting network operations.Participant of the AT&T High-Profile executive program for advancement opportunities & development for 3rd & 4th level managers. Certifications Obtained: T-University Leading With Distinction 2013, 2014 T-University Work Smart Collaborator

Dallas, Tx, Us

Tooling & Automation Center of ExcellenceProvided strategic and tactical leadership executing tooling solutions for the Network Operations Centers to drive efficiency and automation.Led monthly operational executive briefings on current automation initiatives, metrics and financial savings. (e.g. Direct 65 active automation projects with examples of savings ranging from $10.7M over five years on dispatch reduction; IPNRC work flow to standardized platforms; ticket reductions of 20% across layer 1 technologies).Specialized in Mobility, Layers 1-2-3, Surveillance & Customization, RUBY programming, eIVR programming support, database management, process M&P’s. The end products delivered were dynamic rule based automation solutions / applications that accelerated work flows, reduce manual processes, decreased trouble tickets, reduced or eliminated operational errors and processing delays.

Dallas, Tx, Us

CNMC, Chronics, UVN, Telemetry & Special ServicesCNMC: Cable Network Maintenance Center / UVN: UltrAvailable® Networks.Directed national long distance cable network maintenance center and premium ring managed service center (tier 1 and 2) in addition to layer 1 chronic maintenance.Shaped international model for CNMC leveraging same domestic national CNMC team.Reduced repeatable transport outages through streamlined process.Combined all legacy Telemetry teams from four locations into one center; standardized process to support 22-state footprint. Reduced headcount from 96 to 43 through enhanced processes, including tooling & automaton enhancements.

BellSouth acquired by AT&TBellSouth Internet Services was a subsidiary of BellSouth TelecommunicationsBuilt Systems Operations organization, process and procedures for start-up affiliate BellSouth.net. Developed operational infrastructure to support original “dial-up” consumer base; rapidly evolved to build for DSL installation.Lead multiple organizations simultaneously, spanning a 9-state region: ISP Security Managed Security Services SOC BellSouth.net Consumer Email & SPAM/Abuse Mgt. IP Provisioning, Broadband Gateway Provisioning & Maintenance Systems and Database Operations Capacity & Tools Management Systems and Network Disaster Recovery Process Engineering (Quality)Formulated and enforced IT and network security strategies for BellSouth.net affiliate.Served on the Corporate Security Council while indirectly reporting to CSO.Lead member of Global Infrastructure Alliance for Internet Security (GIAIS), Anti-Phishing Working Group (APWG) and Messaging and Anti-Abuse Working Group (MAAWG). Consumer, small business & infrastructure focus.Lead mass market provisioning teams to expand competitive broadband penetration within a 9-state regional network supporting services such as IPTV, tiered DSL and complex applications.Improved customer JD Powers year-over-year comparisons (2005, 2006) of SPAM management & email reliability on BellSouth.net Email platform generating over 100M connections for 6M mailboxes.

Boston, Ma, Us

Six Sigma Black Belt / QualitySenior Collections Manager - Retail Financial ServicesSite ConsolidationAgency Recovery & AuditForecasting / ModelingCall Center strategies & managementCenter of ExcellenceStrategic Planning

Senior Collections ManagerTrainerCall Center strategies & managementBranch Manager (Sales, Collections, Legal, Operations)Seattle, WA and Phoenix, AZ.