Served as the Used Car Director, overseeing multiple dealerships and effectively working with a team of General Managers, Sales Managers, and sales staff. Recruited to turn around the performance of each individual brand and dealership. Reported to the corporate team and responsible for acquiring and managing the inventory, reconditioning operation, and wholesale liquidation channels.Selected Accomplishments:* Maintained an average inventory of 60-80 pre-owned vehicles and 35-60 loaner… Show more Served as the Used Car Director, overseeing multiple dealerships and effectively working with a team of General Managers, Sales Managers, and sales staff. Recruited to turn around the performance of each individual brand and dealership. Reported to the corporate team and responsible for acquiring and managing the inventory, reconditioning operation, and wholesale liquidation channels.Selected Accomplishments:* Maintained an average inventory of 60-80 pre-owned vehicles and 35-60 loaner vehicles per franchise line. Franchises included Audi, Infiniti, Mercedes-Benz, Land Rover, and Jaguar.* Constructed digital marketing strategies that earned new business development opportunities for the dealerships. Attracted and retained new customers.* Optimized prices and minimized DSI inventory turn times alongside a designated corporate team. Maximized sales volume and gross profitability across the board.* Continuously improved the team's performance through hands-on training, mentorship, and coaching opportunities. Strengthened the output and performance of the sales teams. Show less

Started the organization from the ground-up, assisting automotive dealerships with improvements and enhancements to sales, finance, and insurance sales operations. Focused heavily on improving unit volume, inventory turns, and front-end/back-end gross profitability. Established and assisted in the review and oversight/maintenance of dealership reinsurance accounts that maximized shared profitability.Selected Accomplishments:* Proactively identified and engaged with potential clients… Show more Started the organization from the ground-up, assisting automotive dealerships with improvements and enhancements to sales, finance, and insurance sales operations. Focused heavily on improving unit volume, inventory turns, and front-end/back-end gross profitability. Established and assisted in the review and oversight/maintenance of dealership reinsurance accounts that maximized shared profitability.Selected Accomplishments:* Proactively identified and engaged with potential clients through persistent outbound prospecting techniques. Uncovered, negotiated, and won new business opportunities.* Maintained incredibly high levels of customer satisfaction and retention through the training of sales and engagement staff at multiple client dealerships.* Championed the implementation of business software applications that assisted dealerships in effectively and efficiently processing customer transactions and maintaining dealership compliance. Show less

Strategically led the daily operations of two dealerships in highly competitive markets. Managed 275 total team members, focusing heavily on sales, customer service excellence, and inventory management. Aligned dealership goals and objectives with individual and group sales performance indicators.Selected Accomplishments:* Assisted Henderson CBPG to improve monthly unit volume from 70 to 240+. Earned the #1 dealership volume ranking in the Evansville market area.* Enhanced… Show more Strategically led the daily operations of two dealerships in highly competitive markets. Managed 275 total team members, focusing heavily on sales, customer service excellence, and inventory management. Aligned dealership goals and objectives with individual and group sales performance indicators.Selected Accomplishments:* Assisted Henderson CBPG to improve monthly unit volume from 70 to 240+. Earned the #1 dealership volume ranking in the Evansville market area.* Enhanced Springhurst Chevrolet's ranking in the Southeast Zone from last to fifth in the Louisville Lexington DMA and within the Top 10 ranking statewide.* Continually earned the annual Mark of Excellence Awards from General Motors at both dealerships for outstanding performance in sales and customer service metrics across all three of the individual model lines.* Selected by General Motors as a Regional Advisory Board Member for Chevrolet after successfully delivering consistently high performance and demonstrating comprehensive industry experience.* Focused heavily on optimizing and streamlining the customer experience through the training, education, and mentorship of all team members.* Sustained industry leading customer satisfaction scores while selling over 6k units per year and realizing $2.4k in front-end gross profit per unit (PRU) and $2.2k in back-end gross PRU.* Designed and executed improvements and enhancements to strategy and processes across both dealerships. Elevated the performance of fixed operations revenue and net profits each year.* Boosted customer satisfaction at both locations by quickly resolving escalated issues and consistently delivering exceptional service and an outstanding customer experience.* Fostered an environment that valued individual accountability and the collective pursuit of shared goals. Achieved and maintained high levels of employee satisfaction across all departments. Show less