Michael St.Thomas Email & Phone Number

Alexandria, Virginia, Us

Us

-Professional IT consulting for the home and small business

Reston, Virginia, Us

Mclean, Va, Us

-Onsite at NGA-East-Special IT Projects-Testing-Validation & Verification-Support

Washington, District Of Columbia, Us

- Mission Support of FAA CONUS/OCONUS ops - maintaining Air Traffic Safety and Situational Awareness systems with a focus on proactive/prevention- Deliver Operational Solutions and system upgrades - supporting critical 24/7:365 FAA infrastructure- Communicate accurate and timely status reports, operational information, and systems requirements to VIPs, Project Managers, and C3 Leadership on a daily basis- Manage WOCC C3 IT Tech Desk team - providing guidance, accountability, motivation, conflict resolution, scheduling, and performance evaluations- Monitor and Enforces SLAs for DHS/DOT customers, utilizing standardized practices and tools- Develop and maintain SOPs to streamline support and reduce operational outages and impacts- Support COOP sites and meetings facilities

- Lead team in the creation/migration of live production servers to VMware ESXi 4.1/5 Enterprise environments across three segregated networks, supporting joint defense CONUS/OCONUS operations- Maintained COOP functionality in accordance with documented BCP/DR procedures to ensure enterprise redundancy, leveraging NetApp’s Snap Mirror and VM’s HA and DRS- Coordinated vendors, contractors, and staff throughout enterprise-wide virtualization project lifecycle- Daily managed VMware technologies including: vMotion, vStorage Motion, Snapshots, vNICs, HA & DRS, resource allocation, and vCenter Converter to ensure optimal health and readiness of all mission critical and non-critical systems- Monitored/Troubleshot datastores provisioned across multiple fiber connected NetApp’s storage arrays- Managed Active Directory Forest for the enterprise - Administered production/test/development servers in support of USARMY PEO-EIS Soldier Program- SA team lead member coordinating the build-out primary and coop server room environments- Provided 24/7/365 Tier 4 support to globally distributed end users using Remedy to manage team SLA’s, escalations, and ticket lifecycles- Managed/Monitored/Maintained/Troubleshot IBM xSeries Servers and h-Series Blades in an enterprise operations environment spanning 3 geographically dispersed sites across CONUS/OCONUS - Developed and executed IA procedures including vulnerability patches, application security and audit documentation. Managed DOD annual security audits

Washington, Dc, Us

- Converted standalone Exchange 2003 Server to CCR/SCR Windows 2008R2 Exchange 2007 implementation - Deployed and managed Apple hardware, OS, and software including AD\GPO integration- Managed vendors, consultants, and staff across multiple infrastructure installs and upgrades- Created Help Desk Ticketing system for IT, Administration, and HR departments- Configured Backup Exec tape systems and managed offsite storage- Lead Call Center build out: created floor plans, identified technology needs, and managed manpower- Managed telephony systems, conference rooms, and audio/video equipment- Installed and maintained Kofax Scanning environments for document retention and archival- Pulled and terminated RJ-45 and fiber wiring to multi-floor office and server room locations- Managed and logged backups for real-time processing systems- Assisted with management of Exchange and Lotus Notes systems

Reston, Va, Us

Tier II Helpdesk Technician - SAIC - Mar 1999 - Aug 2003- Supported 700+ end users with Windows PCs, email, networking, and peripherals- Designed desktop cloning system & procedures for user workstation deployment- Documented procedures for IT policies- Participated in Y2K readiness initiative

Irvine, Ca, Us

Sales & Support Technician - Gateway Computers - Nov 1998 - July 2000 - Configured Server and Client workstations for Small business and SOHO environments- Troubleshot and repaired systems at storefront- Managed support calls and hardware repair tickets- Performed regular maintenance refreshes of store’s support, training, and public display systems using centralized imaging applications.

Washington, Dc, Us

- Process files for daily posting to subscriber BBS- Monitor transactions- Test development servers- Record discrepancies and system anomalies- Log backups and manage tape library

Psychology

Computer And Information Sciences

High School, Advanced Studies

High School, General Studies

High School, General Studies