Highly professsional senior manager with a record of serious achievements in the development of business, staff and operating processes to meet customer needs.Background in senior management roles, driving large and diverse workforces. Played a key role in the major change proceses that have seen an organisation develop from product driven to customer led.Key achievments include-Developed corporate mandatory Category 1 standards for safety on the track-Implemented change management process with Occupational Health unit,developing and introducing drug and alcohol training for managers.-Seconded to Brussels as UK public transport represenative on the European Commissions's 'City Pioneers Project' -Responsible for and managed operational and professional team of up to 400 in a trade union environment-Created, implemented and led a £5m corporate customer information strategy, dealing with complex staff and technology issues to provide real time information; achieved a +10% improvement in customer satisfaction in one year.