Oversee and create sales strategies for Le Pain Quotidien, Little Beet & Table by Little Beet● Coach and support national sales team to hone their competence and bolster their confidence to grow sales ● Establish budgets and sales plans to increase sales profitably ● Collaborate with Marketing Team to develop US catering and off premise sales● Analyze operational results relative to global objectives to ensure continued sales growth of company● Partner with Food & Beverage Team to design special menus and products● Counsel Regional Directors of Operations on issues of catering execution and staffing ● Oversee Call Center Team to encourage exemplary customer service● Manage third party relationships (such as Grubhub, EZ Cater, Sharebite, Postmates Ubereats, OLO, Google Food and Door Dash) to expand off premise sales for the company US wide● Revamped entire catering packaging to be eco-friendly while promoting brand awareness● Achieved multi-year double digit sales growth through building customer relationships, delivering outstanding execution, and offering constant encouragement to the catering team

● Oversee and create sales strategies for Le Pain Quotidien● Coach and support national sales team to hone their competence and bolster their confidence to grow sales ● Establish budgets and sales plans to increase sales profitably ● Collaborate with Marketing Team to develop US catering and off premise sales● Analyze operational results relative to global objectives to ensure continued sales growth of company● Partner with Food & Beverage Team to design special menus and products● Counsel Regional Directors of Operations on issues of catering execution and staffing ● Oversee Call Center Team to encourage exemplary customer service● Manage third party relationships (such as Grubhub, EZ Cater, Sharebite, Postmates Ubereats, OLO, Google Food and Door Dash) to expand off premise sales for the company US wide● Revamped entire catering packaging to be eco-friendly while promoting brand awareness● Achieved multi-year double digit sales growth through building customer relationships, delivering outstanding execution, and offering constant encouragement to the catering team

● Revamped off-premise catering sales and systems for a 90-year-old family business ● Developed and coached sales team to increase catering sales ● Realized double-digit year over year sales growth ● Solicited new and existing business and exceeded revenue sales goals through telephone solicitation, outside sales calls, and email campaigns ● Identified growth opportunities to bring in new B2B and B2C clients ● Created branding campaign to raise customer awareness of the catering program ● Established new relationships with third party vendors such as Seamless/Grubhub, Fooda, Platterz to increase catering sales. ● Designed new menus and introduced new products to increase sales ● Coached service staff regularly on the importance of nurturing customer relationships ● Supervised commissary team for 8 retail locations ● Demonstrated strong collaborative skills to foster teamwork, creativity, and trust with senior leadership team, department heads, and managerial staff.

• Plan, develop and support the execution of sales building activities with outside businesses and organization• Create neighborhood strategies and tactics to grow backline/catering sales and the brand position• Analyze regional demographics trends and consumer behaviors of catering and backline sales to build successful strategies to foster repeat business and enhance customer experience • Identify growth opportunities by researching go-to market activities, promotional results and competitive activity• Establish and manage relationships with third party vendors such as Seamless/Grubhub to increase sales• Coach and support District and General Managers in developing outside sales opportunities • Leverage promotions, marketing and merchandising programs to drive catering and backline sales• Taught classes monthly on sales building activities for new and seasoned employees

· Must ensure each shop has a great General Manager.· Continuously develop and train General Managers to the next level.· Must develop bench at every level from Shift Leader to District Manager.· Coach and develop General Managers on: Staffing, Scheduling, Turnover, Employee Satisfaction, Performance Management, Training and Orientation, Communication, Rewards and Recognition and Administration.· Coach General Managers on conducting and implementing performance reviews and development plans. · Conduct performance reviews and provide continuous feedback and development. Hold team accountable.· Build strong teams. Identify staffing needs. Participate in recruiting, selecting, development and placement of all Managers and Shift Leaders.· Educate Shop Management on all appropriate HR policies, labor laws, and safety and security procedures. Ensure compliance at the shop level.· Ensure all GMs hire nice people and teach them the Potbelly Advantage.· Drive the Food Loving Value deep into the shops.· Hold team accountable for excellence in product quality, consistency and execution, speed of service, shop cleanliness and maintenance and customer service.· Analyze, address and improve results of Mystery Shopper reports.· Must develop the annual business plan for the Market.· Ensure shops properly execute Neighborhood Marketing promotions, new product roll-outs and the Playbook.· Foster Positive Energy in the work environment with shop managers to accomplish business results. · Accountable for co-developing the business plan for each shop. Follow-up on progress towards goal achievement.· Lead successful new shop openings in the Market.· Must know how to make more money; expert in Labor Costs, Food Costs and Controls.· Use all information resources available. Optimize shop potential and adjust business plan tactics accordingly.

• Negotiated and closed the sale of over 100 co-op and condo apartments• Analyze market conditions for sellers and buyers• Prepare marketing plan for sellers to include staging• Developed marketing plan to include monthly newsletter and canvassing materials to increase sales• Work closely with clients, researching and previewing apartments• Organize financial information for co-op and condo board packages

• Oversee catering department from sales staff, service staff and set up• Sell and custom design event space for weddings, galas, fund raisers and corporate events • Coordinate set up and execution of all functions• Prepare all Banquet Order Event sheets • Established training methods and evaluations for staff • Create scheduling for staff • Generate billing for all catered events

• Custom designed and sold catered events• Met with clients to discuss menus and showed space• Catered and oversaw functions from 40 to 1000 people• Created budgets to maximize profits, generated profit and loss statements, and handled accounts receivable/payable reports• Developed all catering operating and layout procedures • Supervised medium to large sized staff

• Attracted new clientele to long-standing business• Catered on and off site events• Conducted training classes and improved service standards• Supervised staff of 20• Managed accounting and reporting requirements