Michael Stanway Email & Phone Number

North West England

Golden Charter is one of the UK's leading funeral plan providers. owned by an association of independent funeral directors and work with the aim of safeguarding the future of local, independently owned businesses. In business for over 25 years and work with more than 3,000 independent funeral directors all over the UK.

North West England

Retail Management responsible for generating net annual revenue of over £3 million. Accountable for the delivery J. Sainsburys revenue and customer service targets. Operational Management and prioritising work, sales and marketing, deploying sales strategies across multiple departments.Conducting regular performance reviews, Identifying and delivering.

Lancaster, United Kingdom

• Multi-site account management, business development opportunities supporting 300+ branches, approx. 1,300 team members, existing customers and prospecting new customers in all areas.
• Successfully planned and executed sales strategies Independent sub-postmasters and Multiple Partner National Retailers including Tesco, McColl’s, The Co-operative and Spar Groups delivering month on month increases in.
• Providing quality training and coaching across the North West: putting the customer first ethos, delivering improved customer service standards, increasing customer footfall and profit.
• Identified new improved ways of working, performance management/recognition for success across the area, carrying out coaching and training (including 3rd party) and compliance audits at all branches.

North West Lancashire & Cumbria

Multi-site management- responsible for managing the business relationship of up to 400 Post Offices operated by Independent sub-postmasters and Independent sub-postmasters and Multiple Partner National Retailers including Tesco, Asda, McColl’s, The Co-operative and Spar Groups managing performance including sales, customer service, people management.

Bolton, United Kingdom

• Awarded ‘Chief Constable's Commendation’ by Durham Police
• Police and Criminals Evidence (PACE) trained interviewer in England & Wales.
• Delivered specialist training on all elements of security including fraud prevention & physical standards to staff, agents, unions/federations.
• Statistical analysis including data mining, data modelling, regression modelling, hypothesis testing, forecasting, profiling.
• High levels of investigative skills and knowledge of impacting legislation.
• Dealing with the Police and other law enforcement agencies at senior manager level.

• Short Term Project
• Managed a team of 35 personnel covering 1,000 branches, contributing to the overall reduction in operating costs to the Post Office of £1 million per week through the installation of software in 11,500 branches in a.
• Ensured the cost-effective and efficient deployment of a diverse team of employees and 3rd parties, undertaking manpower planning and performance management to meet all deadlines.
• Embedded procedures and ensured uniform standards, improving compliance scores FSA, mails integrity and monetary audits across the network.

Cumbria, Lancashire, North Wales

Leading and account managing approximately 300 key Independent sub-postmasters and Multiple Partner National Retailers including Tesco, McColl’s, The Co-operative and Spar Groups throughout Northern England & Wales, managing the profit contribution, sales Delivering year on year increases across the area generating net annual revenues of over £50 million.

Ensure sales performance, service standards, compliance, security, cash operations and budgets are managed to high standards within balanced score-card measurementsEffectively manage sales team to exceed personal and team targetsExcellent communication and influencing skills the ability to encourage, coach and inspire your team to maximise sales.