Michael Staples Email & Phone Number

Charlotte, North Carolina, US

Neptune Beach, FL, US

• Manage nationwide sales (strategy, pipeline, presentations, data demos, orientations) and member relations to increase penetration across both new markets and existing accounts.
• Develop practice-specific plans and guide members on using exclusive interactive database to craft customized surveys, data reports, and analytics to build readily actionable plans.
• Identify and advise on opportunities for greater efficiencies, including streamlining processes, realigning staff, and exploring alternative payment models.
• Provide member education on regulatory and industry issues and on connecting with corporate partners and industry innovators.
• Work closely with vice president (VP) of membership to build strategy that ensure world-class service for every MedAxiom member organization.

• Promoted in 9 months to director of operations for seven clinical / office locations with five practice managers.
• Manage annual operating budgets exceeding $15 million.
• Monitor market presence and develop regional and site-specific business plans based on geographic presence and Strategic Council direction.
• Lead quality of care metrics analysis; work with clinical directors on standardizing protocols and implanting combined staff / physician process improvement teams.
• Spearhead ongoing outreach to external referring physician groups and internal practices; lead region-wide physician recruiting.
• Present monthly at Sanger Full Steering meetings on performance indicators and trends.

• Directed all day-to-day operations for Charlotte Adult Cardiology Cost Center / daily clinic including 50 cardiologists and staff.
• Delivered significant improvement in overall performance indicators by fine-tuning staff – hiring, firing and counseling as necessary.
• Facilitated four physician committees.
• Tracked budgetary constraints as outlined by administration and served as liaison and advocate between physicians, staff and administration.
• Communicated directly with patients to resolve concerns and issues.

• Recruited from consulting engagement as administrator and CFO for multi-specialty healthcare (cardiology) group with five locations and 120+ employees.
• Oversaw all operations and financials plus short- and long-term strategy, planning.
• Managed setup and build-out of new offices – including 12,000 sq. ft. complex for physicians, x-ray, ultrasound and nuclear service lines.
• Headed physician recruiting and contracting.
• Handled physician-specific concerns and contract negotiation with outside vendors.
• Managed multiple service offerings including nuclear testing, ultrasound, in-house blood lab, x-ray and outpatient cardiac catheterization facility.

Charlotte, NC, US

• Analyzed procedure, diagnosis and cost data of seven hospitals across U.S. for use in reports and comparison data to evaluate quality of care and treatment.
• Implemented, trained and maintained new and existing clients on Premier proprietary software.

Bachelor’S Degree, Double Major: Healthcare Management, And Risk & Insurance

Education record