Michael Stark Email & Phone Number

Bend, Or, Us

New York, Ny, Us

Curacity has built a network of the world's most prestigious digital media brand partners and paired them with 500+ luxury travel experiences, to drive new bookings through premium editorial content. Curacity measures success through incremental bookings and revenue driven via top of funnel marketing.

Austin, Texas, Us

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey.Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. #AllWaysConnected

Palo Alto, Ca, Us

Bend, Or, Us

For over 25 years Navis has helped independent hotels and resorts excel at capturing direct channel revenue they did not know they were losing. We do this by helping clients more effectively drive, capture and convert highly profitable direct channel business.As a way to grow REVPAR most hoteliers typically look outward to increasingly more expensive distribution channels like OTAs. In fact a recent HAMA report shows guest acquisition costs skyrocketed 23% from 2009-2012, about the same growth rate for revenue. We are not making any more profit we are just a lot busier. Expenses for guest acquisition is outpacing revenue by 118%!!!At Navis we know hoteliers have a huge opportunity right under their noses with the current volume of direct channel business. Unfortunately we find many do not have the tools and technology to take advantage & put this to work. This is where Navis comes in.Our system – a combination of unique reservation and CRM technology, client proven best practices and industry leading 1-2-1 marketing strategies – helps our clients optimize their direct channel revenue and profits.On the marketing side, we generate more high quality new guest leads, and communicate with guests in a more personal way that increases bookings and loyalty. On the sales side, we increase reservation team conversion rates with technology and accountability tools most properties just don’t have access to. Think of Navis as an engine of incremental direct channel success. I know our clients do.

Ann Arbor, Mi, Us

San Francisco, California, Us

Responsible for entire scope of hotel operations, sales and marketing. Hire, train and motivate department managers and line staff. Participate in motivating line staff for excellence. Expected to maintain hotel as a profitable venture. Create hotel budget and marketing plans on an annual basis. Develop and maintain relationships within franchise system, marketing co-ops as well as each market segment through trade associations, committees, and industry organizations. Create marketing programs. Manage expenses for all departments. Maintain competitive rate structure within all available GDS, and CRS systems. Implement and manage incentive programs to increase reservations close rates and service. Managed area sales efforts with trade associations, for both internal and external company hotels across several brands. Assisted with design and development of multiple franchise wide efforts such as PMS systems, the redesign of Holidex – Holiday Inn central reservations system, as well as physical aspects from breakfast bar items, to bathroom soaps, to bedding packages.

Bend, Or, Us

Hire, Train and motivate Front Desk staff. Responsible for overseeing all technical needs with respect to installing new phone system, and existing hardware and software networks. Put into place “Going the Extra Mile” Front Desk customer service program. Helped encourage increased resort wide awareness of customer service and professionalism.

Involved in overseeing and managing hotel construction and setup process. Assisted in creating all front office operational policies and procedures. Hired and trained the entire front desk and night audit staff. Responsible for opening new “brand hotel”. Coordinated all technical issues regarding phone systems, property management system, accounting software systems and procedures, Internet, and networks. Responsible for maintaining central reservations and GDS (Global Distribution System) room inventories and rate structure. Assisted General Manager in overseeing all other departments. Helped build corporate client base, establishing brand image, implemented human resources policies and procedures, customer service incentives, and reservation sales performance incentives.