Michael Stechnicki Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Canada Area

• Lead Front End Collections for Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. • Identify opportunities to improve operations and reduce costs while utilizing best practices to deliver excellence in customer service. • Provide strategic and tactical leadership to the Collection Officers, Team Leaders and Managers in Front End and High Value Recovery teams to ensure the Bank’s Retail portfolio (automotive, mortgage, and unsecured products) accounts with past-due notifications are duly managed from the earliest stage of delinquency through to account finalization/receivable management. • Responsible for maximizing collection recoveries, and revenue generation while minimizing loan losses through effective uses of all resources in the unit.• Oversee First Party Vendor relationship, performance and operational costs while supporting business plans and business objectives. Ensure delivery of customer service to BNS standards and streamlining the focus on reduction of delinquency and mitigation of losses pertaining to the Bank’s assigned retail portfolios to the agencies.Highlights:• Improved operational efficiency, contributing to a reduction in Provision for Credit Losses in both 2017 and 2018 and net write-off reduction of 12% in 2018• Implemented variable compensation structure (from yearly compensation plan) to drive performance culture• Collaborated with vendor partners to improve efficiency and productivity, leading to a 10% improvement in dollars collected

Toronto, Canada Area

• Led the strategic management of Automotive Collections while strengthening operational efficiencies through improved productivity, enhanced service and reduced costs, while conforming to Bank policies and procedures.• Developed, implemented and monitored collection strategies while maintaining optimal staff utilization to ensure cost effective implementation of campaign, in conjunction with risk management. • Strategically directed the creation of reports, as well as reviewed and analyzed a broad range of reporting information on delinquent lending portfolios in order to effectively manage risk. • Responsible for maximizing collection recoveries while minimizing loan losses in the Automotive portfolio, through effective uses of all resources.Highlights:• Provision for Credit Losses and net write-offs finished ahead of plan in 2016• Implemented skill based routing, allowing more tenured/skilled agents to handle the higher risk/balance customers• Delinquency finished 3 basis points favourable to plan• 3.2% improvement in roll rates

Toronto, Canada Area

• Led the development and implementation of collection strategies and policies, procedures and systems involving Small Business and Retail lending products (including Government Student Loans, near prime autofinance) with a view to maximizing collection productivity, portfolio default management and improving portfolio and account recovery .• Initiated corrective action to rectify collection policy issues noted in Audits (internal and external) or reviews undertaken by other governing bodies (i.e. CBA, OSFI, CMHC).• Directed the analysis and forecasting of collection activity, portfolio default and account recovery, ensuring the development and issuance of management reporting.• Negotiated, established and implemented annual delinquency targets obtaining Shared Services agreement. Reviewed performance of the National Collections Unit via established performance metrics.• Orchestrated periodic reviews (audits) of outsourcing suppliers’ performance and develop targets that support Retail and Small Business strategic collection objectives, including due diligence on prospective suppliers’ and annual review of the financial viability of our suppliers’.Highlights:• Initiated and led the first debt sale for Scotiabank, yielding additional recoveries on aged accounts. The success of this sale altered the going forward recovery strategy for the bank which now includes debt sales as a key component of strategy.• Led the implementation of SMS contact strategy for Collections team, liasing with Legal, Complaince and Privacy to gain approval • Negotiated new vendor pricing, resulting in 3 year costs savings• Subject matter expert on the design and implementation of new Collections and dialer systems• Implemented strategies to improve receoveries by 1-1.5% annually

Toronto, Canada Area

• Designed and implemented performance measures, analyzed operating costs, benchmarked and performed cost analysis in partnership with analysts and internal/external partners.• Identified opportunities for process improvement/ automation and recommend enhancements.• Developed a more intergrated and documented process clearly detailing how collections is an input to both Provisioning and Regulatory Parameter estimation – in partnership with Provisioning and Basel teams.• Researched, developed and obtained Senior Management approval on methodologies, reporting capabilities and infrstructure to manage, measure and analyze customer information as it relates to liquidation, roll and flows of delinquency, write-off and reovery by providing overviews, outlooks, trends and new developments.• Identified risks/opportunities to portfolios and ensured key portfolio drivers are understood; assess the implications of proposed process changes and evaluate their effectiveness in post implementionation evaluations and make recommendations based upon the evaluation results.

Toronto, Vancouver

• Managed and led all operational aspects for 2 National Automotive Collections/Customer Service Centers (120 employees in Montreal and Vancouver). • Strategically directed the creation of reports, as well as reviewed and analyzed a broad range of reporting information on delinquent lending portfolios in order to effectively manage risk. • Influenced and controlled business objectives of the Collections, Recovery, Repossession and Customer Service departments ensuring constant communication and operational effectiveness.• Assisted in the design and implementation of a new Collections system.• Accountable for thorough streamlining and restructuring of centers to bring operations and skills to “Best in Class”.• Developed, implemented and monitored collection strategies while maintaining optimal staff utilization to ensure cost effective implementation of campaign, in conjunction with risk management.• Reinforced the Scotiabank corporate strategy and provided direction on the Automotive Finance and Indirect Lending strategy, business plans, and business objectives for direct reports.• Provided orientation, coaching and mentoring of Collections, Recovery, Repossession, and Customer Service management staff.Highlights:• 2009 Best Employee Satisfaction Survey Results of Business Line• Team Won Q1/2010 Senior Vice President Award for reducing delinquency from12.3% to 6.7% year over year

Toronto, Canada Area

• Initiated and participated in the development, enhancement and implementation of collection policies and strategies involving all sub prime lending products with a view to maximizing collection productivity, maximizing portfolio default management and improving portfolio and account recovery. • Provided counsel, guidance and assistance to existing sub prime resources on matters relating to sub prime collection policy and strategy.• Conducted periodic review of Sub-Prime collection activity and performance and develop targets that support collection strategic objectives.• Represented Collections / Risk Management on special projects, and worked with other Bank departments on joint programs as they related to or impacted sub prime collection policies / procedures and strategy.

Mississauga, Ontario

• Led a staff of 75 Collection Specialists, including 6 Supervisors and a Repossession & Redemption team – responsible for mitigating loss through the collection of delinquent accounts.• Created, managed, reported and analyzed to identify negative collection trends and developed action plans to effectively manage risk.• Developed, implemented and monitored collection strategies while maintaining optimal staff utilization to ensure cost effective implementation of campaign, in conjunction with risk management.Highlights:• Within 2 years, reduced auto finance delinquency overall by 3% across entire portfolio• Recognized as 2005 Star Performer (1 of 2 employees representing Canada – selected by Wells Fargo Financial President) - an employee who is a distinguished performer that exceeds all personal goals and is an exceptional contributor to company profitability• Successfully developed and implemented employee incentive programs to motivate specialists to meet monthly goals on a consistent basis

Toronto, Canada Area

• Led a staff of 10 employees responsible for soliciting business from new and prospective customers, while maintaining corporate collection goals.• Facilitated Mortgage Training Workshop for Managers and Assistant Managers.• Oversaw content development for new employee training manual for all staff within WFFA – from new employees to Assistant Manager levels.• Created staff incentive programs to encourage employees to meet monthly goals and objectives.• Worked closely with car dealers to offer alternatives and solutions to close business.• Assisted in development of marketing strategies to develop existing business.Highlights:• Grew loan receivables while continuing to control bad debt and reaching profit goals• Generated incremental sales volume/month through daily sales calls to General Managers and Business Managers of franchise car dealerships