Michael Steck Email & Phone Number

Wilmington, De, Us

Wilmington, North Carolina, United States

Wilmington, North Carolina Area

Improved productivity by identifying skill gaps and creating targeted training solutions. Delivered upskilling training programs to leadership, trainers, embedded and new to role employees for multiple lines of business. Evaluated success of training programs by reporting on ROI based on pre- and post-training behaviors, metrics, and behaviors to leadership. Exercised leadership capabilities by successfully promoting knowledge sharing across departments, enabling cross-functional collaboration. Demonstrated strong organizational and time management skills while managing multiple projects. Identified learning gaps and recommended new learning strategies to increase performance.

Wilmington, North Carolina, United States

Developed customized reports, summarizing and presenting data in visually appealing format. Coached managers on performance management techniques to drive employee engagement and accountability. Utilized dashboards to monitor and track key performance indicators for consumer/ tech teams. Advanced the use of data visualization tools such as Tableau and Qlik to effectively communicate insights and recommendations to stakeholders. Identified patterns in large data sets to identify root causes of problems and provided actionable insights. Onboarded new to role analysts on best practices in digital analytics, boosting team productivity and knowledge sharing.

Wilmington, North Carolina, United States

Implemented feedback from customers to improve overall quality of support services provided by the team. Assisted customers in identifying issues and explained solutions to restore service and functionality. Partnered with customers to increase the navigation of company websites, mobile applications, and placing online orders, to drive company revenue and customer experience. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Updated account information to maintain customer records, and documented support interactions for future reference. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Design and implement daily lesson plans for classroom of 20-30 students.Fostered student curiosity and interest through hands-on activity based learning strategies.Met with parents, guardians, administrators, and counselors to address and resolve students behavioral or performance issues.Created and adapted lesson plans according to students' academic needs, including both individual and group activities.