Michael Steele Email & Phone Number

Austin, Texas Metropolitan Area

Regional Director of Operations HIBAR Hospitality – Hopdoddy Burger Bar 2021 to PresentGuide and direct the complete financial performance and operational delivery of 8 - 10 restaurants in the greater Austin and San Antonio markets. Lead a team of Regional Directors of Culinary, and of Training, to drive best practices in operations, cleanliness, quality, and staff & management development. Manage and direct HR aspects of the region including recruitment efforts, educational development, and HR investigations. Mentor GMs and managers in understanding and execution of P&L and plan management.

Drawing from my expertise, I direct the day-to-day operations of a $80M Food and Beverage division within a casino ensuring alignment of performance with established objectives and regulatory standards. Oversee operations in an $11M Rock n Brews restaurant, $6.7M food court, $5.1M George Lopez’ Chingon Kitchen, a $3.7M Starbucks/Sandwich/Hot Dog venue, a $6.1M steakhouse, a $2.2M BBQ venue, and a $30M buffet. Develop and implement strategies focused on enhanced guest experiences, opening projects, and personnel management. Create training materials for various venues and practices. Facilitate Kaizen events focused on continuous process improvement. My contributions: Championed the development of new menu items stimulating significant increases in revenues including a 14.7 % increase in alcoholic beverage sales. Slashed cost in food by 10.8% and labor by 15% while reducing staff turnover.Selected to lead opening project supporting the addition of a fine dining Asian concept restaurant, three bars, and two high limit gaming rooms.Key contributor to adding 200+ personnel in six months while eliminating the utilization of third-party recruitment agencies. Enhanced operations and compliance by streamlining policies and procedures in cash handling, server banking/tip accounting, and operational practices.

I was recruited to oversee the performance and delivery of staff and operations spanning Orange, Riverside, San Bernardino, & San Diego counties generating ~ $16M in revenue. Collaborated in the development of best practices and policies. Mentored and guided location managers on the administration of P&L activities. Led menu development efforts. Facilitated management training on company policy, accountability, and leadership. My accomplishments: Generated significant increase in guest satisfaction by 20 points and revenue by ~50% while slashing operational costs without sacrificing service quality. Instrumental in successfully opening new locations.Implemented new labor and food costs programs reducing costs by ~3.5 points.

I steered operational and financial performance of locations across Los Angeles and Orange counties generating ~$18M in revenue with full P&L and budgetary accountability. Managed menu implementation and new program focused on cost reduction in labor and food. Interviewed, selected, and developed management professionals. My outcomes: Drove a ~2 point reduction across food and labor costs. Stimulated an increase in profitability by training managers to properly manage P&L.

I leveraged an opportunity to manage restaurant operations ensuring performance delivery aligned with profit and customer satisfaction goals. Devised and deployed key strategies focused on reducing costs and increasing revenue streams. Held accountable for P&L management of ~12 units generating $20M in annual revenue. Provided strategic leadership and guidance to a cross-functional staff. Created policies and procedures supporting restaurant operations. My key results: Delivered enhanced revenue by slashing labor costs and increasing brand scores. Cut costs and increase prime profit by 1.5 points and controllable profit by 1.7 points. Transformed team to the highest performers in guest satisfaction.

4th Tank BN H&S CompanyMotor TransportGraduated #1 in class From MOS schoolReceived Letter of Commendation during Operation Desert StormReceived Meritorious Mast during Operation Desert Storm