Michael Steimle Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Morrisville, Us

Resolved a variety of laptop issues within an enterprise environment, resulting in a 100% increase in user productivity and satisfaction.Achieved a 95% customer satisfaction rate while supporting over 300 active field sales and 100 office users, contributing to high client retention and loyalty.Utilized cybersecurity tools such as Rapid7 and CrowdStrike to identify and mitigate vulnerabilities.Managed onboarding for new hires by setting up user accounts through Active Directory, ensuring access to applications including Microsoft Intune, Adobe, Azure, BitLocker, CrowdStrike, Cisco VPN, and Jet for Microsoft Excel.Diagnosed and resolved bugs and hotfixes for Windows 11 and Linux OS infrastructures.Provided support for OneDrive within the company’s infrastructure and installed updates for CrashPlan (Code42) on users’ laptops.Successfully imaged over 250 laptops within project timelines, ensuring timely delivery to users.Delivered professional-grade customer service, maintaining an outstanding user rating based on positive verbal feedback and consistently completing support tickets.

Cary, North Carolina, Us

Provided Active Directory support to enhance security for multiple hospital accounts worldwide.Managed project assessments and configured software applications such as Periwatch, PeriCalm, WatchChild, SQL Database, Microsoft Applications, and Citrix.Supported server databases for Reporting, Production, and Archive/Backup servers, conducting daily meetings with hospital directors to address needs and issues.Provided technical support for fetal monitor products like Philips Avalon and Corometrics, resolving hardware and software issues for clients.Led project build-outs for multiple hospitals globally, effectively managing support teams to ensure project success.Planned and installed VMware and virtual servers for 1,200 hospital accounts, enhancing operational efficiency.Created and built out database clusters, migrating from SQL Server 2008 R2 to SQL Server 2019 instances.Utilized Wireshark, Python, Command Line, and Secure Shell for network port analysis and tracing incoming and outgoing network traffic.Set up DHCP for new server builds to support hospitals' internal networking needs, employing various VPN solutions.Configured routers and VLAN switches across multiple hospitals to ensure robust network connectivity.Implemented remote access solutions using applications like PuTTY, Citrix, Horizon, and Remote Desktop Communication.

Chicago, Il, Us

Chicago, Il, Us

Provided Helpdesk IT support for nurse call products, resolving product errors through SQL management and programming languages such as C++, Java, Bash, and Perl.Conducted system administration for customers, effectively maintaining Active Directory for various healthcare clients.Implemented security patches and policy changes on large hospital servers to ensure compliance and enhance security.Troubleshot network issues on Power over Ethernet switches and routers within enterprise-level server rooms.Maintained a peak customer satisfaction rating with zero network outages, executing disaster recovery plans for major hospital accounts and providing overnight support for hospital directors.Consistently produced excellent documentation to support IT processes and user guides.Configured and installed VoIP systems and various wireless devices, including VoLTE and Apple products, to improve healthcare service delivery.Planned and executed migrations and upgrades for servers, transitioning from Windows Server 2003 to 2020 and Windows XP to Windows 10, in collaboration with hospital account directors and server administrators.Resolved hardware and software issues for company-produced products to ensure timely support.Created knowledge-based articles for the company’s SharePoint to assist staff in troubleshooting and operational processes.Designed and implemented network infrastructures for multiple hospitals, managing over 2,500 VLAN switches concurrently.

San Jose, California, Us

Utilized the 7 Mode Transition Tool for customer prechecks and cutovers, ensuring smooth transitions during migration.Created commands for migration planning and design prior to cutovers, facilitating efficient project execution.Implemented CIFS/NFS configurations using Clustered Data ONTAP for optimal data accessibility.Manipulated data using Excel forms to support project planning and changeovers for client environments.Managed clusters for NetApp ONTAP, configuring various application setups for multiple assigned projects.Deployed cloud software applications, including Azure and AWS, to secure data for large banking institutions.Conducted vulnerability and network scanning for all incoming and outgoing data to ensure robust security measures.Performed penetration testing best practices for new Hyper Spaces and cloud environments to identify potential vulnerabilities.Used various Linux applications, including Linux Container, Ubuntu, and Proton, during client transitions from Windows to Linux environments.

Hanover, Md, Us

Imaged and Reimaged desktops/laptops for staff members.Responded to ticket issues from level 1 to level 3 IT issues that were presented during hospital hours. Used Centrex and different applications from our user profile to access tools needed to assist clients with technical problems.Performed migration for large roll outs for new sites opening for the expansion of UNC Healthcare.

Hanover, Md, Us

Installed and uninstalled multiple computers, from desktops to laptops. Completed Windows installation and hard drive removals Performed data migration from computer to computer Worked all locations of Wake Tech Community Colleges in Wake County for their IT department and deploying both lab computers and staff computers from the company of Dell to make sure all clients have newly upgraded computers. Reimaging desktops, and laptops with Windows XP, 7, 8.1, 10.Executing Server deployment hardware based on wake county school equipment needs and services.

Raleigh, North Carolina, Us

Operated the DSX Access Systems for doors for each location and monitored the alarms in each sector. Provided data badges and secured access for all employees worldwide. Provided data badges and secured access for each individual around the world. Provided organized roles for each security guard under my supervision.Provided Payroll of employees on my site and managed the building's infrastructure with the facilities team. Operated DSX Oracle and DSX SQL database procedures for Allscripts internal use.Provided risk assessments based on company needs and vendor visits. Processed Audit reports for all findings found within the company of Allscripts.

Assisted with civil-military planning and support during national and regional emergencies.Coordinated military resources to facilitate reconstitution and reconstruction efforts in affected areas.

Arlington, Virginia, Us

Trained as a soldier and learned to excel as a leader. Executed teamwork capabilities with various mission capable individuals. Conducted operations that include route clearance of obstacles and coordinated strategies.Implemented training classes and programmed computers for S1 – S4 departments. Coordinated on computer systems and allocating evidence.

Cyber Security And Networking, Computer/Information Technology Administration And Management

Certificate Program, Information Technology