Michael Steinman Email & Phone Number

Norwalk, Ct

* Assists Company Controller, as well as the three Principle Owners, as needed.* Liaison between 63 wholly owned Dunkin Donuts/Baskin Robbins franchises with the New York City Health Department, Nassau County Health Department, and various Law Enforcement and Fire Department Personnel as well as the New York Department of Building, New York Department of Labor and the United States Department of Labor.* Liaison between all Workers' Compensation, General Liability, Property, EPLI, and Automobile Insurance carriers and various Attorneys for claims. * Assist with Human Resources and Payroll for over 900 employees, as needed.* Originate all documentation required to open new stores, including setting up vendors, utilities, and initial Health Inspections. * Special Projects as needed.

Operations and Support* Reported directly to the President of the Luxury Division for all Versace, Salvatore Ferragamo andValentino issues.* Generated and distributed weekly open order reports and sales/inventory analysis for the President of the Luxury Division allowing them to meet their projected revenues while increasing sales* Maintained parts and product inventory for all Luxury brand items eliminating 70% of over -ordering and streamlined the order process enabling more invoicing with less inventory on hand* Liaised with the sales team to determine current activity and future needs to be met* Entered and maintained approximately 100 Versace, Valentino and Salvatore Ferragamo orders generated from the sales force daily* Coordinated with the manufacturing facility in Lugano, Switzerland regarding orders, backorders, replacement parts and stock orders* Member of committee responsible for instituting a company-wide mentoring program

Oversaw customer service and handled all customer inquiries regarding billing, quality control, shippingand returns* Produced weekly sales reports for the CEO detailing open orders, work in production, sales trending, and inventory forecasts* Attended trade shows and met with buyers for assigned accounts* In conjunction with the CEO, worked on product development for new and existing accounts* Oversaw production and shipping departments to maintain tight delivery schedules and product standards

Sold "blocks" of hours for private jet services* Worked with sales team in the field to coordinate aircraft, clients and schedules* Liaison between clients and the accounting, legal and owner services departments* Attended trade shows and sporting events as required* Arranged for aircraft to meet owners in the city of their choosing* Organized all catering and ground transportation* Responsible for all aspects of customer service

Maintained daily world-wide customer contact for the clearing of all international freight being importedinto the United States* Worked in conjunction with US Customs for shipments requiring Quota and annual import restrictions* Assisted with all procedural updates with accounts* Responsible for all new hire account training

In-flight Service Purser overseeing 3-8 other flight attendants on domestic and international routes* Managed all aspects of customer service while in-flight including complaint resolution, customer comfort, in-flight safety, dining and cabin accountability and in-flight sales reporting* Maintained pre and post flight safety checks and briefings* Acted as crew resource manager between pilot in command and all other crew members

Culinary Arts Diploma, Culinary Arts/Chef Training

Education record