Michael Stenner Email & Phone Number

Langenberg, Nrw, De

Paris, Île-De-France, France

Employed as hotel manager on board the Viking Fjorgyn, sailing this year from Paris to the beaches of the Normandy (Rouen). A new, but great experience!

Seebad Heringsdorf, Mecklenburg-West Pomerania

Heidenheim, Germany

Sopot, Warsaw (Both Poland)

Working for Legend Hotels & Spa's, Estonia, as their Regional Manager for the two hotels in Sopot and Warsaw (Poland). While the Sopot property is a ****Spa & Resort Hotel, the ***Hotel Sound Garden is an Airport and Conference Hotel, based on minimalistic services and outstanding, clever interior.

Mera Spa Hotel: 145 guest rooms, Spa with 35 treatment rooms, 4 pools/ 6 saunas, 2 restaurants,
2 Bars, 3 conference rooms, 168 employees, 7.2 million Euros turnover in 2016, guest ratings: Tripadvisor 4.5, bookings.com 9.0
www.marriott.com/hotels/fact-sheet/travel/gdnmc-sopot-marriott-resort-and-spa/


Hotel Sound Garden: 206 guest rooms, 1 outsourced restaurant and bar, 1 self-service Bar, 9 state-of-the-art conference rooms, 26 employees, 4.4 million Euros turnover in 2016, guest ratings: Tripadvisor 4.0, bookings.com 8.4
www.soundgardenhotel.pl

Sopot, Pomeranian District, Poland

General Manager of the newly opened 4*- Spa- and Resort Hotel at the Baltic Riviera in Poland: 145 guest rooms, Spa with 35 treatment rooms, 4 pools/ 6 saunas, 2 restaurants,2 Bars, 3 conference rooms, 168 employees, 7.2 million Euros turnover in 2016, guest ratings: Tripadvisor 4.5, bookings.com 9.0Greatest achievements during this time were an average 80% occupancy for 2016, exceptional revenues, a flawless operation and each year higher profits than envisaged.Together with the team I started the conversion to the Sopot Marriott Resort & Spa in October 2016, which successfully was achieved at the end of May 2017.Upon achieving this important milestone for the company, I left the hotel in order to search for the next interesting challenge in my life.

Vihula Village, Estonia

Responsible for the general management of this resort in the Lahemaa National Park, consisting of a total of 27 buildings including the manor house, the back manor house, the carriage house, the Vodka Distillery, the Water Mill, the Wind Mill, the Spa (8 treatment rooms), Laundry House, Tea Pavillon and the Pigeon House, with 75 guest rooms in different categories, a conference centre, 3 restaurants & cafes, shop. Bicycle and golf cart hire, minigolf course, Vodka Museum, various saunas and indoor pool, boat hire, Eco-Gardenwww.vihulamanor.comMy main objective here was to find new markets and make the property better in terms of standards and conducting staff trainings. Eventually to make the resort more profitable.

Tallinn, Estonia

Hotel Telegraaf*****, a member of Small Luxury Hotels of the World

Responsible for the pre-opening, opening and management of this hotel
consisting of 86 rooms and suites, Elemis Day Spa with two treatment rooms,
swimming pool, sauna, steam bath and jacuzzi, 65 seater award-winning restaurant
“Tchaikovsky – A symphony of Russian cuisine”, 40 seater Lounge for conferences, private lunches and dinners, cocktail events

The hotel became very popular after its opening and gave residence to a number of
high level state visits and other celebrities, e.g.
His Royal Majesty King Albert II and Her Royal Majesty Paola,
King of the Belgians 2008, Lenny Kravitz 2008, Bob Dyllan 2008
www.telegraafhotel.com

Tallinn, Estonia

Three Sisters Hotel*****, a member of Design Hotels

23 rooms and suites, 25-seater Three Sisters restaurant, 14 seater Angel’s Room (for private lunches and dinners), 60 seater Library (for conferences, cocktail parties, private lunches and dinners), 30 seater wine bar (with Wine Spectator Award in 2007, 2008 & 2009)

Tallinn’s leading hotel and residence to many celebraties and state leaders, e.g.
Her Royal Majesty Queen Elizabeth II & His Royal Highness Prince Philip, Duke of Edinburgh in 2006, His Majesty Emperor Akihito of Japan and Her Majesty Empress Michiko of Japan in 2007, Her Majesty Queen Beatrix of the Netherlands, 2008
www.threesistershotel.com

I was managing this exquisite and famous property while I was also in charge of the opening of the *****Hotel Telegraaf, which opened its doors in April 2007.

Even though business was very good, the owner decided to sell the hotel in 2009 and I remained the General Manager of Hotel Telegraaf, which had the same ownership.

Berlin, Germany

4 Star 206 bedroomed Business and Conference Hotel, 10 Function Rooms for up to 450 guests, All Day Restaurant & Bar “Boulevard”(45 seats) , a-la-carte Restaurant “La Fenetre” (100 seats), Wellness Area with various saunas,solarium and gym, 2 underground parking facilities - hotel re-opened in 09/2002 after extensive refurbishment and building of a new extension.Appointed as GM to re-position the product on a very competetive market and to employ and to train new employees, as well as to set up new standards and procedures - 80 employees including 21 apprenticees www.relexa-hotels.de

Tallinn, Estonia

Park Consul Hotel Schlössle (then a member of Summit Hotels & Resorts):23 Rooms & Suites, 5-Star Boutique Hotel with Sauna, Banqueting facilities for up to60 guests and 45-seater Fine Dining Restaurant “Stenhus” – (www.schlossle-hotels.com)Appointed as pre-opening GM responsible for planning, purchase of equipment, staffing and training, sales and marketing, setting of standards and procedures - in 11/98 entrusted with the takeover and simultaneous management of a second hotel in the historical city: The Hotel St. Petersbourg –Park Consul Hotel St. Petersbourg (a member of Summit Hotels & Resorts):Responsible for the conversion from a 1-star property to a 4-star Boutique Hotelwith 27 Rooms and Suites, Sauna facilities, Bar & Restaurant “Hermitage”,Street Café in summer and banqueting facilities for up to 100 guests - (www.schlossle-hotels.com)Responsible for planning, purchase of equipment, staffing & training, sales andmarketing, setting of standards and procedures (www.schlossle-hotels.com)During this time I was entrusted with the challenging task of opening two boutique style hotels, one being the first 5 star hotel in the country.Both hotels became very popular amongst international business clientel and VIP state delegations. We hosted amongst many others: The President of the Federal Republic of Germany, Prince Charles, the Chancelor of the Federal Republic of Germany, Prime Ministers, Ministers and artists like Sting, Mel C and Jethro Tull.

Duesseldorf-Ratingen/ Germany

4 Star 167 bedroomed Airport Hotel close to Dusseldorf’s International Airport – Business existed of crews, trade-fair exhibitors, conference delegates, tourists and international business people – Fully responsible for Rooms Divisions including outsourcing and contracting – Very much involved in Sales and Marketing – Contact person for Utell International and GDS systems – Involved in decision making within F&B, e.g. setting standards – Costing and Budgeting – Training – Statistics – Revenue Control – Manager on duty – Deputizing for the General Manager in his absencewww.relexa-hotels.de

Windhoek/ Namibia

4 Star (at that time highest graded hotel in the country) 184 bedroomed Hotel – Business existed of TOP VIP State Delegations, diplomats, businessmen and tourists – Fully responsible for Rooms Divisions incl. 58 staff members – Sales and Marketing – Guest Relations – Costing and Budgeting – Training – Setting standards and procedures – Statistics – Revenue control – Member of the Executive Management Team

Islamique Republic Of The Comores

4 Star 200 bedroomed Sea resort with restaurant, Bars, Room Service, Hairdresser and Waterworld – Best hotel in the country – Part of Pre-opening Team ( Hotel re-opened after approximately 2 years closed ) – Operated by World Leisure ( sister company to Sun International ) – Training and setting standards – Guest Relations – Responsible for storage of guest- and cleaning supplies in order to avoid pilfering- Room checks

Windhoek/ Namibia

In charge of Reception, Reservations, Porters, Switchboard and Night Audit – Setting and maintaning standards and procedures – Training and staff planning – Guest Relations – Daily and Monthly Statistics – Duty Management

Sun City/ South Africa

5 Star Hotel with 240 Rooms, 3 Restaurants, 2 Bars and 24 Hours Room Service – At that time flagship of Sun International Hotels and Resorts – Banqueting facilities up to 1.800 delegates within the complex – Sport- and Casino Resort – Duties included supervision of check-ins and check-outs – Banking – Monthly statistics – Duty Management – International Guest Relations.

Frankfurt Am Main Area, Germany

Bischofsgruen/ Germany

Waischenfeld/ Germany

Frankfurt Am Main Area, Germany

Waldkirch/ Germany

Warmensteinach/ Germany

Hotelkaufmann

Mittlere Reife, Humanities/Humanistic Studies, 10