Identity, Authentication, and Authorization

Senior Program Manager on the Azure Fabric Team, collaborating with customers looking to deploy and improve Azure Active Directory Domain Services (AAD DS).

Senior Program Manager in the Windows and Devices Group, Operating System Security- Identity team overseeing the innovation and maturation of Windows cryptography, client-side public key Infrastructure technologies, and Windows Hello for Business, a new password-less authentication protocol released in Windows 10.

Advocate, collaborator, and liaison for bi-directional listening systems to aggregate trends, critical and developing issues that increases the cost of supporting Windows client and server with concentration on public key infrastructure and Group PolicyCross-group collaborate and influence Product Quality, Windows Sustained Engineering, and Windows development groups to support code defect fixes, documentation, and design change request that contribute to lowering the costs of support for Windows Provide critical and timely feedback from Product Quality and Product Groups to influence change the support organization practices to reduce support costsIndirectly influence product quality by making Windows more reliable and lowering the cost of ownershipAnalyze supportability KPI to identify and communicate the state of supportability, trending support scenarios, and Redzone initiatives—to increase CPE, increase product quality, lower costs, and bring awarenessCollaborate and influence commercial support managers for resources toward cost-reduction initiatives

Ambiguous, long-term project where success is measured through influence and cross-group collaboration with Program Management, Development, and Test to improve the supportability and lower the cost of supporting Windows Server 2012 by identifying gaps with enterprise TAP scenarios during product development and legitimizing design changes and code defects.Performed critical analysis of functional and development specifications to understand the inner workings and implementations of Windows Server 2012. Areas of concentration include public key infrastructure, security, identity to include authentication and authorizationDesigned and authored installation, deployment, technical reference, and troubleshooting content for the forthcoming release of Windows Server 2012. Approximately 700 pages of content and instruction performed at Charlotte, NC; Reading, UK; and Sydney, Australia.

Assist corporate customers by solving highly complex, distributed, problems identified with or while configuring Microsoft operating systems using trace analysis, source code review, or other debugging tools. Use disciplined written and verbal communication skills and strong customer focus to defuse politically charged situations. An effective leader and mentor using interpersonal, customer focus development, and technical prowess for logical and linear troubleshooting.

Confidently and authoritatively authored and delivered high-quality, customer-driven IT Professional technical documentation. Content project manager, designer, and author of several concurrent content projects. Excellent cross-group collaborator with members of Program Management, Development, Support,and Test to identify critical content required for a successful milestone releases. Team player who solicited feedback from peers, Program Managers, Most Valuable Partners, and Customers to improve content quality, and the delivery life cycle.

Communicate actionable, responsive, and reliable resolutions to the largest, most critical and high impact problems facing Microsoft’s personal, professional and corporate customers using Microsoft client/server operating systems. Duties include responsibility of code level work for Microsoft client/server operating systems to include Windows 2000, Windows XP and Windows Server 2003; receive escalation of high impact customer issues from North America, Europe and Asia; Work closely with the product groups to improve Microsoft operating systems by submitting code flaws, regressions and design change requests. Provide documentation and training to IT implementers and Microsoft user base.Previous positions include: Technical Lead, Support Engineer

Provided phone-based product support on Windows 98 and Windows NT Workstation. Areas of Concentration included: Printing and DirectX

Design WAN and LAN solutions tailored to the customers needs. Work closely with sales staff and review all proposals for technical accuracy. Provide second level technical support for field engineers. Assist Project Managers with large installations.Projects:Project Manager, Mercantile BankCoordinated the installation of new Computers, Servers and WAN/LAN Based Printing; Installation and configuration of Customized Banking Platform Software, Terminal Emulation Software (UNISYS Mainframe) and Enterprise Software Solutions (Antivirus, Office, Email) over three hundred computers across ten branches and one data center. Project Manager, United Texas BankSuccessfully Migrated a fifty user Novell Netware 3.12 Network to Windows NT Server 4.0. TCP/IP connectivity to a UNISYS mainframe.Project Manager, Columbia Savings BankRedesigned Novell Directory Services across a twenty-six location, NetWare 4.x environment. Educated current MIS professional on Novell Directory Services. Integrated Windows NT 3.51 with Services for Netware.Installation Technician, Pinellas County Teachers Credit UnionFacilitated the installation of Windows NT 3.51 Server in thirty-workstation environment with TCP/IP connectivity to an IBM 6000. Trained local MIS domain concepts, administration, and troubleshooting.