Michael Stetson Email & Phone Number

Santa Barbara, California Area

• Travel worldwide in search of unique and excellent coffees and assist in green coffee ordering and buying in accordance with Dune Coffee Roasters' quality standards.
• Assist head green buyer in menu forecasting and recipe development
• Management of quality control
• Management of training department
• Assist in management of brand direction

Santa Barbara, California Area

• Developed structure and systems for company-wide education and training including: on-boarding, orientation, customer service, introduction to coffee preparation and service, leadership and management training, and.
• Developed training manuals to effectively and consistently implement systems.
• Created promotional materials to provide coffee education to public.
• Developed and applied quality control systems for 3 cafes.

Santa Barbara, California Area

• Maintained a state of readiness and alertness for all assignments. Assisted in launch of new coffee roasting operation (Castle Coffee Roasters).
• Developed and implemented company-wide standards and protocols for all coffee related education.
• Performed barista training for employees company wide.
• Developed and administered written tests based on trainings to keep employees up to date on current and relevant coffee information.

Santa Barbara, California Area

• Maintained the highest standards of conduct and service.
• Adhered to recipe and presentation standards for specialty coffee drinks.
• Resolved customer disputes with tact and professionalism.
• Correctly followed all health, safety and sanitation guidelines.
• Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
• Competed in 2012 United States Barista Championship.

Carpinteria, CA

• Filming and editing of video for all church activities including Sunday morning sermons as well as periodic weekly events.
• Publishing and posting to different social media channels including Vimeo, YouTube, iTunes podcasts, as well as management of website.
• Extensive working knowledge in Adobe Creative Suite
• Work independently under strict timelines