Michael Stevens, Cem Email & Phone Number

New York, United States

Buffalo-Niagara Falls Area

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Responsible for planning, coordinating and formally leading a regional Power Deal Management Team. Responsible for the development, deployment and monitoring of the day-to-day processes, procedures and priorities that support the retail electric business model in the region with a focus towards the support of sales and customer retention. Share management responsibility and accountability for the timeliness and accuracy with which the invoicing function is performed for retail electric customers in the region with the Power Invoicing Leader. Possess an expert level understanding of both the LDC(s) and ISO(s) tariffs as well as customer contract language which governs the obligations to our retail electric customers within the respective region. Work to standardize/streamline retail electric business processes while ensuring customer value add; and development of retail electric operational best practices in support of the regional market. Collaborate with other functional leaders to address company wide objectives and procedural enhancements. Responsible for achieving and tracking regional performance targets including margin guidelines and business rules. Maximizes teamwork and fosters an environment that is consistent with corporate values and expectations. If applicable, oversee the demand response operations responsibilities in the region.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Work with Sales channel employees to ensure timely responses to customer retail electric pricing requests/proposals. Obtain the historic usage data for pricing purposes and validate/profile this data such that a clean usage dataset is established which will enable accurate pricing. Verify costing, risk assumptions and margin guidelines built into the pricing models for various product options with reference to historic information to track their validity and provide feedback to the organization. Responsible for updating and maintaining the risk management systems related to the various retail electric market(s) served. Responsible for accurate account and deal set-up to ensure that other downstream systems and processes are functioning effectively. Identifying on-going opportunities for process improvement or system enhancements. Provide support to transfer the PDM process to an automated platform and support continued enhancements to such. In addition, possess an expert level understanding of LDC and ISO tariffs in the region, work effectively with sales channels and/or other adjacent departments to improve business processes and successful outcomes, provide retail electric product development guidance, education and communication materials to enhance understanding and product clarity to others, serve as an informal leader of the PDM team, lend expertise to assist other regions in resolving issues. If applicable, support demand response programs in the region.

Buffalo/Niagara, New York Area

Collaborate with direct/indirect sales ensuring timely response to customer pricing inquiries/proposals/requests. Verify cost, risk assumptions (shaping/straddles/risk premiums) & margin guidelines built into pricing models for various product options with reference to historic data tracking validity & providing feedback to organization. Utilize Excel &/or other applications to analyze/graph customer usage trends, historical cost of goods, & anomalies. Support Sales & PDM on complex bids/RFPs, one-off opportunities, & Customer meetings. Possess expert user of Aperio &/or position management systems, demonstrating the ability to tweak deals such as Blend & Extends, run MTM for early terms, analyze anomalies & report errors to Risk/Accounting/Forecasting. Proactively monitor/update LOCs & other data that have changed critically over time. Responsible for accurate accountt & deal set-up ensuring that other systems/processes (e.g. enrollment, billing, forecasting, accounting, risk, etc.) are functioning efficiently/effectively. Identify on-going opportunities for process improvement/system enhancements. Provide support transferring the manual processes to automated platforms & support ongoing enhancements. Support New Product / Market Entry/Unique Product not found in every market. (DMM, Demand Response, New LDC; etc). Assist Accounting, Risk, PDM on internal/SOX audits, initiating process changes, & admin of internal/compliance controls.