Michael Stoll Email & Phone Number

Michael Stoll is a IT Support Specialist at New York Foundling. He possess expertise in active directory, vpn.

Listed skills include Active Directory and Vpn.

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  It Support Specialist

  New York Foundling

  Sep 2002 - Present - Wanaque, Nj

  • Responsible for network, desktop and field support and management of a 750+ user Windows 7 and Windows XP Local and Wide Area Network throughout the 5 boroughs of New York City.• Manage technical staff of 2 desktop support technicians and provide help desk support on a daily basis along with 2nd and 3rd level technical support for any escalated desktop or network issues.• Install and maintain network operations for remote client server environments including cabling, network stack build outs, and troubleshooting as part of Wide Area Network projects linking sites throughout New York State to the Manhattan main office via T1 VPN tunnels.• Manage and setup of new domain accounts and computers with Active Directory; also establish and monitor Group Policies in Active Directory such as logon restrictions, drive mappings, software updates and internet restrictions.• Microsoft Outlook 2007/2010 account setup, administration and mailing list creation.• Use of remote tools such as Kaseya Agent, VNC and RD to provide support to remote sites.• Blackberry, Mac book and IPhone mail setup and support; Blackberry accounts setup via BES server.• Nortel VOIP phone system management and support via BCM Element Manager. • Develop and manage project plans for IT related moves, including upgrades and new site openings• Perform necessary upgrades to server and desktop operating systems, including researching and installing patches, security updates, and service packs. • Anti-Virus, Cisco PIX firewall, and network intrusion detection, monitoring and support.• Technical writing and documentation as required for any network related changes and updates.• Upgrade network by meeting with vendors, testing, evaluating and installing enhancements.• Research and recommend all IT hardware and software for purchasing.• Maintained inventory of all computer hardware and software and appropriate licenses.

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  William Paterson University Of New Jersey