Michael Storey Email & Phone Number

Seattle, Wa, Us

Haverhill, Ma

Troubleshooting Newcastle Mobile workstations. Answering questions to help customers understand their connections of batteries and the way to use their mobile workstations. Helping customers with International Quotes. Marketing work including assigning leads and helping prepare for shows across the U.S.Order entry

Portsmouth, Nh

Tech support/software support for proprietary software Bottomline utilized. Troubleshooting. Password resets. Help with software.

Andover, Ma

Cold calling to set appointments for clients.

United States

Tewksbury Ma

WorldWide Tech Services Tech Support Manager Nov 2013 – Present Primary responsibilities include procedural development and implementation with emphasis on adherence and accuracy in technical support and problem resolution/diagnosis. I work daily with middle and upper management of all applicable accounts in order to ensure that all expectations are being not only met but exceeded in a technical capacity.I direct a team of individuals responsible for initial troubleshooting and… Show more WorldWide Tech Services Tech Support Manager Nov 2013 – Present Primary responsibilities include procedural development and implementation with emphasis on adherence and accuracy in technical support and problem resolution/diagnosis. I work daily with middle and upper management of all applicable accounts in order to ensure that all expectations are being not only met but exceeded in a technical capacity.I direct a team of individuals responsible for initial troubleshooting and diagnosis of any problem description across a wide variety of electronic devices. This includes schedule maintenance and confirming that my team is appropriately staffed for expected incoming call volumes from field technicians experiencing problems when onsite attempting repairs, as well as maintaining over 90% answered percentage for incoming calls from the aforementioned technicians. I work internally with upper management to assist in developing key technical support procedural components for upcoming projects and accounts, while learning and understanding the work delivery obligations set forth by the client. This enables me to continue to fine tune the service requirements and technical support responsibilities for any particular account that we are involved in, whilst being able to use various programs such as Microsoft Access and Excel to pull reporting statistics and weigh overall team utilization. I then am able to present those measurements in an easily understandable format to my supervisors to provide visibility with regards to team efficiency, average wait time, incoming call volume, and overall account labor percentages.I also assist in a large amount of non title specific roles such as reconciling overdue waybills and lost parts, handling manual billing and invoicing for various accounts, and resolving critically escalated cases at a customer support level. Show less

Extensive training in the full line of Sony's, LG's, Haier, Sharp's consumer and professional TV linePhone support to field techniciansResolution of customer escalations and complaintsDevelopment of standard operation procedures for the service departmentDispatching and troubleshooting Dell and Lexmark calls for repairSending and tracking parts across the U.S. for our techs to run on specific repairs.

Extensive training in the full line of Sony's, LG's, Haier, Sharp's consumer and professional TV linePhone support to field techniciansResolution of customer escalations and complaintsDevelopment of standard operation procedures for the service departmentDispatching and troubleshooting Dell and Lexmark calls for repairSending and tracking parts across the U.S. for our techs to run on specific repairs.

Working with store management team to develop strong professional relationships, programs and processes to increase sales growth and inventory efficiencies within the department.Inventory maintenance including downstocking, cycle counts, removal of damaged product, maintaining appropriate presentation standards and maintenance with point of sale material.Responsible for assuring product is available in job lot quantities as well as product on sales floor is available for consumer… Show more Working with store management team to develop strong professional relationships, programs and processes to increase sales growth and inventory efficiencies within the department.Inventory maintenance including downstocking, cycle counts, removal of damaged product, maintaining appropriate presentation standards and maintenance with point of sale material.Responsible for assuring product is available in job lot quantities as well as product on sales floor is available for consumer purchase. Show less

Working with store management team to develop strong professional relationships, programs and processes to increase sales growth and inventory efficiencies within the department.Inventory maintenance including downstocking, cycle counts, removal of damaged product, maintaining appropriate presentation standards and maintenance with point of sale material.Responsible for assuring product is available in job lot quantities as well as product on sales floor is available for consumer… Show more Working with store management team to develop strong professional relationships, programs and processes to increase sales growth and inventory efficiencies within the department.Inventory maintenance including downstocking, cycle counts, removal of damaged product, maintaining appropriate presentation standards and maintenance with point of sale material.Responsible for assuring product is available in job lot quantities as well as product on sales floor is available for consumer purchase. Show less

Create schedules for employees ensuring time off requests and proper coverage. Inventory and display and take movies off the shelves at the distributor's request. Ensure the safe amounts were correct and deposit money in the bank each day. Provided expertise in the selling of Blockbuster online and maintained monthly goals

Create schedules for employees ensuring time off requests and proper coverage. Inventory and display and take movies off the shelves at the distributor's request. Ensure the safe amounts were correct and deposit money in the bank each day. Provided expertise in the selling of Blockbuster online and maintained monthly goalsCircuit city - Manchester NH; Preformed customer sales that required a broad and ongoing knowledge of high definition tv's surround sound systems and… Show more Create schedules for employees ensuring time off requests and proper coverage. Inventory and display and take movies off the shelves at the distributor's request. Ensure the safe amounts were correct and deposit money in the bank each day. Provided expertise in the selling of Blockbuster online and maintained monthly goalsCircuit city - Manchester NH; Preformed customer sales that required a broad and ongoing knowledge of high definition tv's surround sound systems and appropriate cables and connections.Responsible for the supervision of all departmental personnel during their shifts.Trained employees in sales techniques and keeping them updated with the latest technologies and ever changing product line.Monitor, tag, update and organize product displays. Maintained platinum sales level 6 of the 7 months that the platinum, gold, silver, and bronze sales program was implemented. Sunset hills country club - Carrollton,GA; Set up and broke down dining halls for Kiwanis, Rotary, and Lions clubs.Set up for various weddings, Valentine's day dinners, Christmas parties and Easter brunches.Served also in the downstairs main dining room for extravagant meals served nightly.Responsible for closing dining room in absence of supervisor and training new servers for all tasks listed above. Show less

Preformed customer sales that required a broad and ongoing knowledge of high definition tv's surround sound systems and appropriate cables and connections.Responsible for the supervision of all departmental personnel during their shifts.Trained employees in sales techniques and keeping them updated with the latest technologies and ever changing product line.Monitor, tag, update and organize product displays. Maintained platinum sales level 6 of the 7 months that the platinum… Show more Preformed customer sales that required a broad and ongoing knowledge of high definition tv's surround sound systems and appropriate cables and connections.Responsible for the supervision of all departmental personnel during their shifts.Trained employees in sales techniques and keeping them updated with the latest technologies and ever changing product line.Monitor, tag, update and organize product displays. Maintained platinum sales level 6 of the 7 months that the platinum, gold, silver, and bronze sales program was implemented. Show less

Set up and broke down dining halls for Kiwanis, Rotary, and Lions clubs.Set up for various weddings, Valentine's day dinners, Christmas parties and Easter brunches.Served also in the downstairs main dining room for extravagant meals served nightly.Responsible for closing dining room in absence of supervisor and training new servers for all tasks listed above.

Education record

Communications

Education record

Education record

Communications

Education record