Michael Strang Email & Phone Number

Cincinnati, Ohio, Us

We produce uninterrupted peace of mind through sustainable partnerships and inspired team members.

Showing a proven ability to drive personnel performance and customer engagement, promoted to improve operational performance to ensure customer retention and revenue growth. Assigned 50-member operations team covering two business segments while still owning key OTR client base and relationships.Concentration on operational improvement to further the OTR and Retail business segments, growth avenues for the firm. Focusing on driving customer service whilst exploring avenues to reduce shrinkages, solidify processes, and deliver improved service for existing and future customers. ➤ Secured relationships with enterprise level OTR clients ➤ Rebuilt OTR Account leadership team to deliver best in class customer service and operational performance – responsible for all sales and operational activities.➤ Redefined cash collection process through API integration with Road Sync - reducing chargebacks and uncollected revenue/shrinkage

Focus on driving OTR Commercial Segment growth while concurrently managing Intermodal client base, owning key account relationships, devising go-to-market strategies, and building and leading a talented 13-member sales team. ‘Stood-up’ the Sales Support Group which plays a key supportive role in assisting the account management organization.➤ Report on key market drivers, trends, and financial forecasts, leveraging business and market insights to drive decision-making. Inform marketing campaigns, improving tradeshow processes and assets, and fueling a greater ROI on marketing spend.➤ Recruited, trained, and engaged in targeted coaching of individual producers, initiating several new positions to strengthen sales and account management activities, and implementing a regionalized sales program to drive consistency.➤ Defined requirements for technology customization, leading the development of a service IT platform, configuring Service Cloud and Sales Cloud CRM, and equipping team members with the tools critical to optimizing efficiency and impact.➤ Developed Employee Engagement Committee and served as an active participant in Diversity and Inclusion training.➤ Directed the acquisition process of key accounts from EBS acquisition, migrating business and driving positive ROI across new verticals.

Recruited to drive the growth and expansion of the OTR Commercial Segment, stepping into a group requiring significant levels of organization, infusion of healthy workplace culture, and the strategic sales leadership to develop a high-performance team.➤ Fueled 83% segment growth—resulting in $3M in new revenue, largely by creating a service-focused culture, recruiting and training 2 new producers, and instilling sales best practices.➤ Deepened relationships with key accounts to generate $1M+ growth on existing book of business, leveraging connections and influence to identify emerging opportunities, present viable options, and close incremental sales.

St. Louis, Missouri, Us

Relocated to a newly constructed airport location to manage a remarketing lot from an offsite station, developing fleet strategies to maximize utilization and profitability, and leveraging historical and current trends to inform data-driven decision-making. Accountable for regional asset allocation—vehicles and drivers—to optimize utilization and customer service.❝Mike is an extremely intelligent, highly competitive, true leader within the region…what separates him from many others that we work with is that he actually cares deeply about the success of the team, the group, and the company.❞ — Letter of Recommendation Excerpts, Fleet Strategy Manager➤ Recruited, onboarded, and trained a 100-member team and coached Fleet Logistics Supervisors on best practices in product lifecycle management, positioning workforce with the talent to support new Charlotte Douglas airport location.➤ Noted, in annual performance evaluation, for serving as a leader people looked up to, working diligently to train team members, and taking ownership of a new facility and management of a new workgroup.➤ Recognized for optimal efficiency coordinating a 12K-unit fleet, contributing to President’s Award win for the region.

St. Louis, Missouri, Us

Established a robust remarketing infrastructure with the processes and systems to handle a high-volume flow of units from airport and city locations across the Charlotte market for all three brands: National, Alamo, and Enterprise. Maximized net profit through optimization of the rental, delete (fleet removal), and remarketing (resale) lifecycle. Worked diligently to identify opportunities to improve efficiencies, expedite processes, and forge collaboration with remarketing process stakeholders.➤ Reduced time to remove assets from fleet and ready for resale, working collaboratively with Rental Branch Managers to develop efficiency collection strategies, achieving a below-average and division-leading delivery time of 1.51 days.➤ Developed a sound operating environment with scalable systems and improved KPI transparency, aligning internal resources to drive sustainable gains, improving monthly A/R balance $500K, optimizing production, and reducing costs.

St. Louis, Mo, Us

Earned rapid promotions through this world-class management training program, gaining broad-based management skills while contributing value in diverse markets including high-volume suburban, inner-city, and airport branches. Managed dual branches in the Charlotte Region’s unique ‘twin store’ operating model, delivering award-winning leadership, double-digit revenue growth, and top national and regional rankings. Opened a new co-branded branch at The Ritz-Carlton, Charlotte.➤ Increased revenue 11% against a corporate average of just 1%, growing fleet 18% against a 5% average, and producing top-ranking Total Additional Revenue (TAR) averages, placing in the 95th percentile or 7th out of 185 peers.➤ Produced strong top 20% outcomes in FY09-FY11 with #1-ranking on performance matrix 10 times between FY08 and FY11, delivering record-setting growth ($284K+) over previous year FY11 with #1 fleet growth (38%+) for the region.➤ Opened doors to influencers and decision-makers in several Fortune 100 and 500 organizations, securing new and expanding existing business with such clients as Duke Energy, Wells Fargo, and Bank of America.➤ Earned two Exceptional Achievement Awards for growth and financial prowess as a Branch Manager.

St. Louis, Mo, Us

St. Louis, Mo, Us

St. Louis, Mo, Us