Owner/ operator of largest independent fishing tackle/ equipment/ apparel store in Oklahoma.

Carrier Commercial Services Market General Manager for the state of Oklahoma. This position has profit & loss responsibility for an HVAC multi-million-dollar sales budget and is responsible for growing market share of the Carrier Commercial Services business in focus areas through new business development.Products and services include Repair Service, Maintenance Contracts, as well as innovative customer solutions. Develop and execute strategic plan to drive market growth in assigned area based on revenue and EBIT plans for the area. Prospect target verticals for sales opportunities, focused on maintaining a robust pipeline of opportunities. Develop new client relationships based on professional credibility and product knowledge. Identify and participate in industry organizations, trade shows and events in order to promote the company, products and services. Collaborate with internal teams in order to ensure alignment with customer needs and expectations. Forecast, monitor and document sales performance against plan.

• Manage a sales, distribution and operations workforce for the Unitary Products division of a Fortune 100 company. • Maintain and improve customer service levels. Responsible to deliver HVAC parts, supplies and product solutions to meet customer demand while balancing needs of associates resulting in high team morale. • Drive top line growth through sales initiatives and budget expenses to a plan for productive profit. • Assure customer service remains at a high standard for our Dealer Partners and HVAC Parts & Supplies supply stores in these markets. • Full P&L responsibility.

The Territory Service Quality Manager has responsibility for strategic planning and oversight of technical training strategies and initiatives as well as organizational development in the field. In addition, the incumbent is responsible for developing and implementing Territory Continuous Improvement Initiatives which improve CSAT and reduce cost. Accountable for the leadership & implementation of process improvement and overall Region results of CSAT and cost reduction measures. This position leads and develops a high performance team of 600-750 associates.

Experience encompasses twenty years of progressive leadership and state-of-the art technical training, meeting zero tolerance-for-error quality standards. Most notable management positions have comprised of and currently include experience and skills in Logistics, Supply, Maintenance, Contracting, and Personnel – All readily transferable to any profession. Provided interactive, hands-on supervision and leadership for 125 entry-level to mid-management staff (too include seven other departments - combined total of 4500 personnel).