Michael is a versatile programmer/analyst as well as a project manager and seasoned solutions architect who has collected and documented requirements for Pivotal CRM and Salesforce implementations over the last sixteen years. Michael is technically adept and is capable of design and development working at the database level (SQL, T-SQL and PL/SQL), coding business rules in C#, JavaScript and Apex. He has managed both Pivotal and Salesforce projects, writing SOWS, detailed design documents, project plans using Microsoft Project and managed teams of onshore and offshore developers.He has travelled extensively throughout Canada, USA, Australia and the UK as a corporate trainer and taught programming at a college level for two years. Some of the tools that he has worked with are, Visual Studio, Pivotal Toolkit, SQL Server, Oracle, Microsoft Project, Visio and most recently Salesforce. Michael is a certified Salesforce Administrator, App Builder and Platform Developer as well as a Certified Service Cloud Consultant.