Michael Striano Email & Phone Number

New York, Ny, Us

New York, New York, United States

Promoted to management within the company’s portfolio after one year in the industry based on an exemplary record.- Serve as property-wide Manager-on-Duty, trouble-shooting and implementing resolutions to issues in all departments, including Front Office, Housekeeping, Engineering, Food and Beverage, and Sales- Compose and implement entirely new SOPs for the Front Office, then train new and existing team members, resulting in a closer adherence to brand standards, a significant increase in guest ratings, and higher team-member satisfaction- Employ strong listening and negotiating abilities to develop creative, mutually beneficial solutions to guest and team-member issues in a timely manner- Utilize communication skills intra- and interdepartmentally to ensure the smooth running of to day-to-day operations, leading to increased guest satisfaction and accountability within the team

New York, United States

Initially hired as a Guest Service Agent and quickly promoted to Front Office Supervisor based on an excellent record of client services, communication skills, understanding of hotel systems, and support from my managers and co-workers.- Lead and support front office team to meet and exceed brand metrics and company goals- Develop and implement creative, individualized solutions to guest and team member issues as they arise- Ensure all guests are greeted in a warm, friendly manner and provide top-notch service from arrival to check-out- Foster positive guest relations by maintaining close and consistent communication with all relevant parties- Cultivate relationships with recurring VIPs to ensure a positive experience throughout multiple stays- Utilize communication skills intra- and interdepartmentally to ensure the smooth running of to day-to-day operations- Train new hires on the computer system and guest relations protocols- Proactively intercept and troubleshoot potential guest issues whenever possible

New York, United States

- Ensure all guests are greeted in a warm, friendly manner and provide top-notch service from arrival to check-out- Foster positive guest relations by maintaining close and consistent communication with all relevant parties- Specialize in telecommunications skills to achieve succinct and concise delivery of important information- Utilize communication skills intra- and interdepartmentally to ensure the smooth running of to day-to-day operations- Train new hires on the computer system and guest relations protocols- Proactively intercept and troubleshoot potential guest issues whenever possible

- Coordinated cohesive interdepartmental brand strategies between marketing, client relations, public relations and brand management- Curated and updated trade publication lists on a daily basis, including creating reports of daily industry shifts and innovations- Utilized strong written and verbal communications skills to serve as liaison between employers and union offices to clarify contracts and resolve disputes- Compiled research into comprehensive presentations for educational purposes to be used with audiences age 12-21

Brooklyn, New York, United States

Initially hired as client liaison and swiftly promoted based on demonstration of leadership abilities, communication skills and consistently going above-and-beyond. - Implemented client relations at a high level in day-to-day operations in client-facing and telecommunications roles- Assisted in day-to-day client interactions through reservations and telecommunications. - Worked with upper management to develop and implement new training curriculum and maintenance protocols- Coordinated and implemented updated maintenance protocols.- Codified updated training curriculum and maintenance protocols in new employee manual

Brooklyn, Ny

- Created and produced educational podcast and cultivated a loyal fanbase- Researched, evaluated, and verified information through official sources and academic channels- Built brand equity through brand cohesion and targeted marketing across social media platforms and email newsletters- Conducted primary research and generated feedback to strengthen brand equity and leverage brand ambassadors to stimulate audience growth - Collaborated with fellow content creators to coordinate and leverage brand ambassador relationships with audiences across platforms

- Developed, coordinated, and conducted in-service training for all team members & leadership, including an overhaul of the employee manual- Revamped and streamlined organization’s filing system, including inventory spreadsheet and records